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Event Espresso 3 – Admin registration confirmation email issue

Posted: April 11, 2018 at 2:24 pm


Melody Jewitt

April 11, 2018 at 2:24 pm

Hi there,

Since January 2018 I am no longer receiving registration confirmation emails to the main admin email of my website: floglassblowing.ca when new event espresso registrations are made by attendees. The attendee confirmation emails ARE sending correctly. Payment received confirmation emails ARE being sent to the admin email, just not registration emails.

I have verified admin emails are not being caught by spam filters. I have tried changing the admin email in WP Site settings from gmail to yahoo. I have also made sure that the EE setting for “Send registration confirmation emails before payment is received?” is set to “Yes.”

As requested my server “important information” is attached below.

WordPress Version:
4.8.6

Event Espresso Version:
3.1.35.1.P
*redacted*

  • This topic was modified 5 months, 2 weeks ago by  Josh. Reason: removed server directory paths and other non-essential information


Josh

  • Support Staff

April 11, 2018 at 3:15 pm

Hi Melody,

The email address that those emails get sent to is actually set in Event Espresso > General Settings. It’s the Primary contact email: field.

If the email address set into that field is correct, then you can install this plugin to verify whether the mail actually gets sent:
https://wordpress.org/plugins/wp-mail-logging/

The above linked plugin will help determine whether this is a “not sending” or a “not receiving” issue.


Melody Jewitt

April 12, 2018 at 11:53 am

Hi Josh – thanks for the quick reply. I have installed the WP Mail Logging plugin you suggested, and made a new test registration. The attendee received their registration email, and no email was received by admin as before. However no emails were captured in the log. (see screenshot here: http://floglassblowing.ca/screen-shot-2018-04-12-at-1-48-46-pm)

What’s next for me to try?


Josh

  • Support Staff

April 12, 2018 at 12:00 pm

There are plugins that overwrite (do not customize) the default mailing mechanism of WordPress – they may not inform about failure so it can’t be logged by WP Mail Logging.

If there are other plugins on the site that do emails (like a contact form plugin for example) you could try temporarily deactivating those plugins, then try again.


Melody Jewitt

April 13, 2018 at 10:18 am

Aha, that worked. I see in the email logs an error “Could not instantiate mail function” for the admin emails. Customer emails are sent and received without error.

Do you have any recommendations?

What about a plugin like https://en-ca.wordpress.org/plugins/wp-mail-smtp with Sendgrid?


Josh

  • Support Staff

April 13, 2018 at 10:42 am

That’s a good plugin (I actually use that one on one of my sites). Sendgrid also has their own plugin:
https://wordpress.org/plugins/sendgrid-email-delivery-simplified/

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Updated by  Josh 5 months, 1 week ago ago

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