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Event Emails through Sendinblue not showing the correct header info.

Posted: May 6, 2023 at 1:26 pm


Drio LLC

May 6, 2023 at 1:26 pm

Hi Support,

I hope you’d be able to help us figure this out.
We are currently set up to have our automated email send through Sendinblue / Brevo but the sender info is still showing the old settings.
ie.
It shows From: My Company< kirstyn@capitalwineschool.com >
instead of From: Capital Wines School < info@capitalwineschool.com >

To help proceed quicker with this ticket, please notify our developer at delice@wpquicksupport.com so they can address this ticket as soon as possible.


Tony

  • Support Staff

    •

May 8, 2023 at 5:51 am

Hi there,

It’s going to depend on what is sending those headers.

Is it just EE emails showing the incorrect headers?

If so go to Event Espresso -> General Settings -> Your Organization.

Check the values set in ‘Organization Name’ and ‘Primary Contact Email’.


Drio LLC

May 15, 2023 at 1:31 pm

Hi Support,

We did that but we still have the same issue with the sender not being what we have on there.

Are there additional settings that we have to change to allow Sendinblue / Brevo to wrok properly?


Tony

  • Support Staff

    •

May 16, 2023 at 4:19 am

Is it just EE emails showing the incorrect headers?

The support post ‘Event Emails through Sendinblue not showing the correct header info.’ is closed to new replies.

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Status: closed

Updated by  Tony 11 months, 2 weeks ago ago

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