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Event disappears when not signed into website

Posted: December 18, 2013 at 3:14 pm


PSOTR

December 18, 2013 at 3:14 pm

I have an event that is not a members only event but only shows up in my events listing or calendar when I am signed into my website. All my other events show up correctly.


Garth

  • Support Staff

December 18, 2013 at 3:37 pm

Hi,

Do you have member-only pricing? What is the link to your event details page?


PSOTR

December 18, 2013 at 3:41 pm

Here is the link to register for this event: https://www.psotr.com/workshops/event-registration/?ee=41

Here is the link to the event page: https://www.psotr.com/upcoming-workshops/

There is a members price entered.


PSOTR

December 18, 2013 at 4:14 pm

So far the only way I can get it to show up is by deactivating the Members Addon


Josh

  • Support Staff

December 18, 2013 at 8:06 pm

Hi there,

I checked and it looks like you’re caching the main registration page with the W3 total cache plugin. Caching can cause the issue you’re reporting here and other issues. The solution is to disable caching for the event-registration page and the page that handles the payment processing/info.

You can go into W3 Total Cache’s advanced settings and add those pages to its do not cache list, then clear the cache so the cache gets rebuilt without caching the Event Espresso pages.


PSOTR

December 19, 2013 at 10:06 am

Great, thanks Josh I will look into it!


Dean

December 20, 2013 at 1:47 am

Please let us know how you get on.

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