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hsw2020
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January 8, 2015 at 10:33 am
Hi. The following event is no longer appearing on the calendar: http://www.dchistory.org/events/d-c-fire-ems-museum-talk-tour/
The event is sold-out, but we still want it to appear. Is there a setting that needs to be adjusted?
Also, we cannot update the plug-in because it says we need a support license key. However, that key is entered in the appropriate field. What do we need to do to get the updates?
Thank you.
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Lorenzo Orlando Caum
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January 8, 2015 at 12:05 pm
Hi, update the calendar to use this shortcode on your WP page:
[ESPRESSO_CALENDAR show_expired=”true”]
Try this new support license key ending in ad:
https://eventespresso.com/users/hsw2020#account-settings
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Lorenzo
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hsw2020
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January 8, 2015 at 12:28 pm
Thanks Lorenzo. That new support key is working and I managed to update the plugin. However, the event still is not showing up on the calendar (it was already set to show expired). We also had a cancellation so the event is no longer sold out, yet it is still appearing as sold out on the back end.
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Lorenzo Orlando Caum
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January 8, 2015 at 12:49 pm
Thanks for the update John.
Could you update Event Espresso 4 and then re-save the event through the event editor?
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Lorenzo
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hsw2020
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January 8, 2015 at 12:53 pm
I did and now the event is appearing correctly. However, if I mark it sold out, it still does disappear from the calendar. Thanks!
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Lorenzo Orlando Caum
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January 8, 2015 at 2:31 pm
Events that sell out automatically have their status updated to sold out. You would need to manually change this back via the event editor.
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Lorenzo
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