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Event details page not working !! Opens up the home page instaed.

Posted: May 6, 2014 at 6:35 am


Scott Zuckerman

May 6, 2014 at 6:35 am

When I click on any single event link, it should take me to the event details page but it is taking me to the home page.


Tony

  • Support Staff

May 6, 2014 at 7:28 am

Hi Scott,

This appears to be working for me. I created a free account and viewed your events without issue.

You could try clearing your browsers cache and retrying the events page.

After that if you still experience issue can explain the steps needed to reproduce please?


Scott Zuckerman

May 6, 2014 at 8:45 am

I do see it appears to be working now…that said, it seems we have random issues with registration. Would you mind registering to exhibit at NJ and going through the entire payment process…..It seems this is where we get most of our errors. We will obviously reverse the payment…but I think it is important for you to test that out and see if you get any errors either with a code that comes up or an IPN issue. Thanks.


Scott Zuckerman

May 6, 2014 at 8:51 am

One more thing….this is the message we received from one of our registrants, which is another reason I would like you guys to try and sign up for a “paid” exhibitor space.

Thank you I think I signed up. Unfortunately the receipt and confirmation while you are signing up doesn’t say what the date or location is. So hopefully I signed up for the 9/12/14 Glenpointe, Teaneck NJ one.


Tony

  • Support Staff

May 6, 2014 at 11:14 am

Hi Scott,

Before running registrations I notice the site is running Event Espresso 4.2.003.Beta so my first recommendation is to backup the site and to update to the latest version of Event Espresso.

We always recommend doing so locally first (or on a development server) to ensure everything continues to work as it does now.

We have a guide posted on how to backup the site available here:

https://eventespresso.com/wiki/how-to-back-up-your-site/

4.2.003.Beta was released almost a month ago and we have made multiple fixes within various areas of EE4 since then.

Regarding the the original issue:

When I click on any single event link, it should take me to the event details page but it is taking me to the home page.

I’ve noticed upon returning to the site this is happening to myself.

I suspect this is due to the re-direct you have setup on the site for the membership levels. How have you set this up?


Scott Zuckerman

May 6, 2014 at 12:05 pm

Tony,

I am going to upgrade now…and get back to you. The re-directs issue should be fixed.

Do you have release notes for 4.2.3?


Lorenzo Orlando Caum

  • Support Staff

May 6, 2014 at 12:18 pm

Here are the release notes:

https://eventespresso.com/wiki/ee4-changelog/#4.2.3

Be sure to backup your WordPress before making any changes.

Thanks


Lorenzo

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