Support

February 19, 2016 at 12:18 pm

You still have the /events/event-registration/ page though, and it may be interfering with the post shortcode tracking.

Can you try a new, top-level page, where you add the shortcode to that page, then point the settings to the new page?

February 19, 2016 at 12:36 pm

Hi Robert,

It sounds like you’re trying to use existing pages instead of making new pages. Someone from support staff can go through and make sure the shortcodes and pages are correctly set up if you can send credentials via this form:

https://eventespresso.com/send-login-details/

February 25, 2016 at 12:39 pm

If it did not exist prior, then something is very wrong because Event Espresso sets up that page on activation. You’re welcome to send those credentials so someone from support can go through and make sure the shortcodes and pages are correctly set up.

February 28, 2016 at 10:46 am

Hi Robert,

It is possible that there was a miscommunication. Here is an overview of how Event Espresso 3 uses the four WordPress pages.

On a new install of Event Espresso 3, the following pages would be created:

/event-registration/ with the [ESPRESSO_EVENTS] shortcode
/thank-you/ with the [ESPRESSO_PAYMENTS] shortcode
/registration-cancelled/ with the [ESPRESSO_CANCELLED] shortcode
/transactions/ with the [ESPRESSO_TXN_PAGE] shortcode

http://cl.ly/3u0W1Y072J2Y

Those are critical pages as they help with registrations on your site.

For example, the [ESPRESSO_EVENTS] should be used once on a site and should not be replaced with the [EVENT_LIST] shortcode.

Here is what I recommend for getting back on track:

1) Go to your WordPress pages and search for each of these shortcodes

[ESPRESSO_EVENTS]
[ESPRESSO_PAYMENTS]
[ESPRESSO_CANCELLED]
[ESPRESSO_TXN_PAGE]

Then trash AND delete those pages (e.g. search for a shortcode, then trash and delete the page and repeat until all pages with those shortcodes are gone). If a shortcode appears multiple times, then go ahead and trash and delete the duplicate page as well.

2) Create a new page called Event Registration and add the following shortcode to it and publish it:

[ESPRESSO_EVENTS]

3) Create a new page called Thank You and add the following shortcode to it and publish it:

[ESPRESSO_PAYMENTS]

4) Create a new page called Registration Cancelled and add the following shortcode to it and publish it:

[ESPRESSO_CANCELLED]

5) Create a new page called Transactions and add the following shortcode to it and publish it:

[ESPRESSO_TXN_PAGE]

Then go to Event Espresso –> General Settings –> Page Settings and assign the pages and save changes:

http://cl.ly/3u0W1Y072J2Y

Then test to ensure that you event pages are working again.

If they are, then please update the link in your website’s navigation for the event registration page through Appearance –> Menus.

If the steps above do not help with the issue, then please follow up with us privately so we can see if something else is occurring:

https://eventespresso.com/send-login-details/

However, please do complete the steps above first before sharing a temporary login privately.

—
Lorenzo