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Marcia Chadly
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June 10, 2014 at 9:19 am
This morning registration pages are not working on our website. [ESPRESSO_EVENTS] appears instead of the registration page info. See https://creativelifecenter.org/event-registration/?ee=89 for an example. There was a registration that came through on Sunday – so the pages must have been ok then. I did not make any changes to the site between now and then. I did add 2 new plugins last week. I deactivated them in case that was the problem, but that did not fix the issue. I need to get this working ASAP because no one can register for events! What can I do?
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Tony
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June 10, 2014 at 9:26 am
Hi Marcia,
I see no issues on your site? Have you fixed this already?
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Marcia Chadly
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June 10, 2014 at 9:38 am
I still see the problem – only seeing the short code when I open the page. I have tried this on two different computers – Mac and PC. Why would I see this and you see the registration information?
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Marcia Chadly
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June 10, 2014 at 9:44 am
Now I see it working in chrome on both machines. But it still is not working in the original browsers I tried (firefox and safari).
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Marcia Chadly
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June 10, 2014 at 9:46 am
If I open a new private browser window of firefox. The page opens ok. I am confused as to why the original problem started and why it seems to be cached? on browsers that had the problem.
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Marcia Chadly
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June 10, 2014 at 10:01 am
After clearing caches in the browsers that showed the problem originally, I now see the registration pages ok. Any ideas why this problem would occur?
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Tony
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June 10, 2014 at 10:58 am
If you go to Event Espresso -> System Status.
Are there any warnings within that page?
I’m not sure as to why the shortcode was not parsed, its possible there may have been issues with the server at the specific time. Firefox is fairly aggressive with its caching so could have then cached that page.
What is the current WP_Memory_limtit? (available within the System Status page mentioned above)
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Marcia Chadly
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June 10, 2014 at 11:10 am
Hi Tony,
I don’t see any warnings for any pages in System Status. The WP_Memory_limit is 40 MB. Maybe I should increase that? Thanks much for your help!
Marcia
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Tony
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June 10, 2014 at 11:33 am
I would recommend increasing the WP_Memory_limit yes.
Its rather simple to do if you are comfortable with FTP.
Simply add
define( 'WP_MEMORY_LIMIT', '96M' );
Before the /* That’s all, stop editing! Happy blogging. */ line in wp-config.php
96M would be the minimum I would recommend.
Look here for more info:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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Marcia Chadly
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June 10, 2014 at 11:47 am
The memory limit is now 96M. Hopefully that will help avoid future issues. Thanks
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Tony
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June 10, 2014 at 11:53 am
No Problem at all.
Just let us know if you run into any further issues.
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