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Error when updating EE4

Posted: September 10, 2018 at 4:49 am


September 10, 2018 at 4:49 am

I have got the following mwssage in control panel:

You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

The old site, where the same key was used beforer moving has been deleted. How can I get this errorr removed.


  • Support Staff

September 10, 2018 at 5:03 am

Hi there,

I’ve just reset your license key for you.

If you go to Event Espresso -> General Settings.

Remove the key from the field (cut), save the settings, replace the key (paste) and save once again, they should remove the notice for you.


September 10, 2018 at 5:06 am

Thanks 🙂


  • Support Staff

September 10, 2018 at 5:07 am

You’re most welcome.

If you do run into any further problems just let us know.

The support post ‘Error when updating EE4’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 1 year ago ago

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