Support

July 9, 2015 at 3:16 pm

I am getting complaints from my client that users are running into this error when trying to submit the form to register for an event.

“An error has occurred: Association/Company: HTML tags are not permitted in this field. EED single page checkout_check form submission_ 915.”

In playing with the form I have noticed that if there is a space after the last word in a field it will throw this error. For example if I enter my first name and then a space in the first name field it throws this error. Once I remove the space it allows me to register.

How do I fix this? The website users do not have any clue what this error means and it doesn’t help them to fix the errors in the form.

Thanks!