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Error when max number of tickets allowed per order for this event is set to 1

Posted: November 18, 2021 at 9:38 am


awisphl

November 18, 2021 at 9:38 am

We generally set the maximum number of tickets allowed per order to 1. That was working fine until yesterday, Nov 17. Now the user gets this message “An error has occurred: You need to select a ticket quantity before you can proceed.” I was able to do a work-around by setting the max number to 2. Then the user is able to select 1 ticket in the drop-down and proceed to register. I created a dummy event for testing, see https://awisphl.org/events/test/.


Seth Shoultes

  • Support Staff

November 18, 2021 at 10:41 am

Hi there,

Our developers are looking into issues with the latest update and should have another software update released soon.


awisphl

November 23, 2021 at 2:07 pm

Thanks for the fix, and the additional fix regarding “Error: you have attempted to purchase x tickets…” Latest update appears to be working correctly.


Tony

  • Support Staff

November 24, 2021 at 2:49 am

Great, thank you for keeping us updated.

Any further issues please do let us know 🙂

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