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ChiroEurope
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April 23, 2024 at 5:42 am
urgent problem – we have tackled this before but here we go again.
I log into the app. I can see the event. I can scan a ticket QR code, then I get an Unsupported URL error message, The following window is a registration is denied window.
The previous problem was I could not get to this stage, and the problem was we have Captcha on the login page, I have deactivated it to test, and that resolved that issue.
We have a major event starting Thursday with 500 participants, and I need this to work.
The capabilities are set correctly. The SSL is up to date. Please help asap.
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ChiroEurope
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April 23, 2024 at 5:55 am
If I click on the details of the Registration denied window and click the green Check-in button, I also get unsupported URL
The above was all on firstly iPhone and iPad with most recent OS.
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ChiroEurope
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April 23, 2024 at 6:26 am
Android update – it works on android.
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Tony
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April 23, 2024 at 7:36 am
Hi there,
Can you please send me login details for the site so I can log in with the apps and see what the response with the server is?
Just use this form:
https://eventespresso.com/send-login-details/
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ChiroEurope
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April 23, 2024 at 12:41 pm
Just a communication note – Iam in Germany, and will be up for another max 2 hours, in case you need responses from me. Im keeping an eye on this thread.
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Tony
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April 23, 2024 at 2:32 pm
Hi there,
Unfortunately, the same is happening as last time, I can’t reproduce this on your site, its working fine for me on an iPad.
You’re previous thread is here: https://eventespresso.com/topic/unsupported-url-error-on-event-app/
I run into issues with the apps (both iOS and Android) when the “reCaptcha by BestWebSoft” plugin is active. So I temporarily deactivated that plugin and tested the iOS app, scanned a ticket checked in and out a registrant (then deleted those checkin records from the admin). All without any issue.
I’ve since re-activated the plugin again.
Unfortunately, without being able to see this happening I can’t troubleshoot it, I need to know what is happening on the requests and all of the requests I’m sending/receiving are normal and working.
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ChiroEurope
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April 23, 2024 at 8:11 pm
This reply has been marked as private.
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Tony
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April 24, 2024 at 4:00 am
This reply has been marked as private.
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ChiroEurope
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April 25, 2024 at 1:19 am
This reply has been marked as private.
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ChiroEurope
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April 25, 2024 at 1:33 am
This reply has been marked as private.
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Tony
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April 25, 2024 at 2:46 am
The log looks completely normal.
Have you tried logging into a device with my credentials? I’m wondering if this is an account related issue.
(Leave your iPad logged in and use another device if possible)
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Tony
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April 25, 2024 at 2:55 am
Found something which stood out, add this code to your site:
add_filter( 'FHEE__EEH_Template__format_currency__display_code', '__return_false');
Then enabled WP REST logging again and retest.
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ChiroEurope
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April 25, 2024 at 3:04 am
This reply has been marked as private.
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Tony
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April 25, 2024 at 4:32 am
Was that before or after you added the above snippet? (if you’ve added it to the site yet that is)
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ChiroEurope
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April 25, 2024 at 1:15 pm
Apologies for the delay, busy at event. I asked an IT friend where I should add that, and where he found isn’t a location. Where am I meant to add it ?
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Tony
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April 25, 2024 at 2:33 pm
Add the above within either your themes functions.php file, or better yet, use a custom functions plugin:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
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