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Joe Faletra
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July 1, 2014 at 6:57 pm
Hey all,
I am getting an error message “You have the correct Site License Key for Espresso Json Api but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
I have a business license on 1 site (jtffirearms.com) so I am not sure what’s going on. Any ideas?
Joe
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Lorenzo Orlando Caum
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July 1, 2014 at 10:46 pm
Hi Joe,
I’ve just rolled over your Support License Key and created a new one for you.
You can find it in your Event Espresso account:
https://eventespresso.com/users/jfaletra/
If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.
If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.
These steps will refresh your Support License Key for Event Espresso and allow you to update.
—
Lorenzo
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azitsm
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July 2, 2014 at 12:40 am
I just got this same message when trying to update the API for EE3. I only have this installed on one domain.
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Tony
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July 2, 2014 at 5:20 am
Hi azitsm,
Your license key has been reset, if you could follow the steps Lorenzo posted for EE3 that should re-assign your key.
Please let us know if that does not resolve the issue and we will assign you a new license key.
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azitsm
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July 10, 2014 at 8:24 pm
This worked like a charm. Many thanks!
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