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Error message appearing on website

Posted: May 2, 2018 at 4:34 pm


Brandon Gannon

May 2, 2018 at 4:34 pm

Hi,

We are experiencing an error message on our site, “An error has occurred: You need to select a ticket quantity before you can proceed.”

Do you know what’s causing this and if so, how to eliminate it?

Thanks much,
Brandon


Josh

  • Support Staff

    •

May 2, 2018 at 8:03 pm

Hi Brandon,

That can be caused by caching. So if you see that error appear out of nowhere on your site, you can try heading over to your caching plugin’s settings page and clear the cache.


Brandon Gannon

May 4, 2018 at 11:55 am

Hi Josh,

Thank you. Our webmaster updated some plug-ins and the problem has been resolved. I appreciated the quick reply.

best,
Brandon

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Status: closed

Updated by  Brandon Gannon 5 years, 11 months ago ago

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