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error-loading-transaction-and-payment-info

Posted: June 9, 2016 at 7:57 pm

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samaan

June 9, 2016 at 7:57 pm

Hi,

I have the exact problem as the below post:

https://eventespresso.com/topic/error-loading-transaction-and-payment-info/

I switched to a default theme (this works fine)

would you please help me identifying the error

wordpress and site url :http://naft.org.au

And yes apatchi host

Thanks


Tony

  • Support Staff

June 10, 2016 at 3:27 am

Hi there,

Are you running the latest version of the theme you are using?

Looking within your home page I can see the theme is throwing a JavaScript error – http://take.ms/DiA6C

That perticular error happens because the theme is using invalid JavaScript that worked proir to WordPress 4.5, take a look here:

https://eventespresso.com/topic/are-you-having-trouble-after-updating-to-wordpress-4-5-please-read-this-first/

If the theme is running similar code within all pages of the admin it will cause similar problems. If you open up Dev Tools on the transaction page and view the ‘Console’ tab (the image above is from Chrome Dev tools but most browser have similar) do you see any errors shown there?

I recommend updating updating to the latest version of the Bridge theme you are using and confirm if the issue remains.

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