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Carlos Santini
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November 12, 2013 at 7:57 am
Suddenly after few weeks of use when I log in to my WP admin I get the following message on top “An error has potentially occured while attempting to update some of the information in your database. Please contact Event Espresso Customer Service so that they may look further into this matter and ensure that all data is correct ” and the admin has become very very slow, sometimes not showing my events or attendees.
Using WP version 3.6.1 and EE version 3.1.35.1.P
Need help on it ASAP.
Thanks
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Josh
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November 12, 2013 at 8:07 am
Hi Carlos,
You can deactivate Event Espresso, then reactivate it so the database update script will run. Also, there is a new version of Event Espresso available that you an update to.
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Carlos Santini
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November 12, 2013 at 8:08 am
Hi Josh
Thanks for your quick reply. Deactivating and Activating again will impact on any data already set on the system such as events or attendees?
Best
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Josh
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November 12, 2013 at 8:57 am
It’s not supposed to, but it’s always best to make a backup of your database before updating.
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Carlos Santini
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November 12, 2013 at 10:07 am
Hello Josh
I tried to deactivated and activate again and the problem remains. Is there anyway we can look at it before actually upgrading it?
Running a campaign tomorrow to promote one of the events, don’t think it’s a good idea to play with upgrades at this time.
Thanks
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Josh
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November 12, 2013 at 12:25 pm
Hi Carlos,
Why wouldn’t it be good to update? Did you make any changes to Event Espresso core? If not it’s recommended to update.
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Carlos Santini
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November 14, 2013 at 1:13 am
Hi Josh.
I’ve updated new version of Event Espresso to newest version 3.1.35.2.P, re-activated it, but the admin panel still loading very slowly.
Do you have any clue to solve this issue ?
Thanks.
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Josh
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November 14, 2013 at 8:41 am
When you ran the update, did the update script finish running all the way or did it get interrupted?
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Carlos Santini
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November 14, 2013 at 7:12 pm
Hi Josh.
I waited the update finish running, didn’t get interrupted. After that, I went back to plugin and see Event Espresso was update to newest version.
Thanks.
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Josh
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November 15, 2013 at 9:09 am
Hi Carlos,
Can you send a database dump to support at eventespresso.com so we can look into this further?
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Carlos Santini
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November 17, 2013 at 10:36 pm
Hi Josh.
You can get the database dump here.
https://www.dropbox.com/s/o4ikgjrcdnm7d5q/pillars.sql
Let me know if you get the issue.
Thanks.
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Carlos Santini
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November 17, 2013 at 10:56 pm
Hi Josh
I cancel the link above, recognize that other can view my post. Can you tell me how can I post the dump file and send to you ?
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Dean
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November 18, 2013 at 12:44 pm
Hi Carlos,
You can send the data via email on support @ eventespresso . com
Please quote this forum thread link in the email. Correspondence will be via this forum thread.
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Carlos Santini
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November 18, 2013 at 7:02 pm
Hi Dean.
I have just sent an email with attachment dump file.
Please help me check it.
Thanks.
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Josh
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November 19, 2013 at 11:02 am
Hi there,
I checked the data and it looks fine to me. I also loaded up the db onto a test site and the admin is loading up as fast as expected.
Here are a few things that may help:
1) You can update to the current version of WordPress.
2) You can deactivate the Roles and Permissions add-on. There is no need to run this add-on when there is only one user account.
3) You might try increasing the amount of memory that is allocated for WordPress. Please see this guide for instructions on how to increase the memory available:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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Carlos Santini
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November 20, 2013 at 8:53 pm
Hi Josh.
I tried your advise at item 3. Seem it works, admin page is loaded much more faster.
Thank for you help.
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