Support

September 28, 2017 at 4:00 am

Hi there,

Which host are you using? Do they run any server side caching?

Can you link me to an event I can view this on?

September 28, 2017 at 8:22 am

This may be happening because they didn’t complete the registration form within the 1 hour time limit. The registration form does have some specific questions where they may need to gather that information which could take enough time for the session to expire.

You can add more time to the session by adding some PHP code to your website. For example, the following will extend the session to 2 hours:

add_filter( 
'FHEE__EE_Session__construct___lifespan', 
'ee_change_reg_time_limit' 
);
function ee_change_reg_time_limit() {
 return 2 * HOUR_IN_SECONDS;
}

You can add the above to a functions plugin, then activate the plugin.

September 29, 2017 at 11:07 am

Hi Yvan,t

I don’t think we have enough information to make the conclusion that it’s not a time session issue.

Can you add the following code to your functions file:

add_filter( 
  'FHEE__registration_page_wrapper_template__display_time_limit', 
  '__return_true'
);

This code will toggle the display of a registration session countdown timer so they’ll know exactly how much time they have to finalize their registration.

Also, can you check the other plugins installed on the site to see if they include any code that “cleans up” or deletes transients from the options table. Earlier this year we found that the NextGen Gallery plugin did just that and it was causing the same error that’s being reported on your website.

October 2, 2017 at 7:13 am

What’s wrong is something on your site isn’t allowing the session to maintain state. If you deactivate all other WordPress plugins on the site does that correct the time session length?