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Error / An invalid registration was received

Posted: September 28, 2017 at 3:47 am


01design

September 28, 2017 at 3:47 am

Hi,

some of my users have an issue when trying to register to an event, they have this pop-up message :
The following errors have occurred:
An invalid registration was received.

A valid Primary Registration for this Transaction could not be found.

Do you know how to fix this issue.

Thanks for helping

Regards

Yvan


01design

September 28, 2017 at 3:53 am

I have the same issue
https://eventespresso.com/topic/register-and-payment-not-showing-up/

some of my users have an issue when trying to register to an event, they have this pop-up message :
The following errors have occurred:
An invalid registration was received.

A valid Primary Registration for this Transaction could not be found.

Do you know how to fix this issue.

Thanks for helping

Regards

Yvan


Tony

  • Support Staff

September 28, 2017 at 4:00 am

Hi there,

Which host are you using? Do they run any server side caching?

Can you link me to an event I can view this on?


01design

September 28, 2017 at 5:15 am

Hello,

here is the link to the event,

http://www.peace-sport.org/forum-en/registration-10th-peace-and-sport-international-forum/

I don’t have this issue on my side but many people complained they can’t finish the registration process.

My host is OVH and I don’t have any CDN or caching plugin …

Thanks for your concern.

Yvan


Josh

  • Support Staff

September 28, 2017 at 8:22 am

This may be happening because they didn’t complete the registration form within the 1 hour time limit. The registration form does have some specific questions where they may need to gather that information which could take enough time for the session to expire.

You can add more time to the session by adding some PHP code to your website. For example, the following will extend the session to 2 hours:

add_filter( 
'FHEE__EE_Session__construct___lifespan', 
'ee_change_reg_time_limit' 
);
function ee_change_reg_time_limit() {
 return 2 * HOUR_IN_SECONDS;
}

You can add the above to a functions plugin, then activate the plugin.


01design

September 29, 2017 at 10:45 am

Hello Josh,
I did eaxctly what you advised but this morning a user reported this error again, so I think the problem isn’t coming for time session. Any other idea ? Can you help because my client is pushing some pressure on me to make it work properly.

Thanks, have a nice weekend

Yvan


Josh

  • Support Staff

September 29, 2017 at 11:07 am

Hi Yvan,t

I don’t think we have enough information to make the conclusion that it’s not a time session issue.

Can you add the following code to your functions file:

add_filter( 
  'FHEE__registration_page_wrapper_template__display_time_limit', 
  '__return_true'
);

This code will toggle the display of a registration session countdown timer so they’ll know exactly how much time they have to finalize their registration.

Also, can you check the other plugins installed on the site to see if they include any code that “cleans up” or deletes transients from the options table. Earlier this year we found that the NextGen Gallery plugin did just that and it was causing the same error that’s being reported on your website.


01design

October 2, 2017 at 5:22 am

hello Josh,

I added the code but now it says :

Registration Checkout

You have 00:00 minutes to complete your registration. what is wrong ?

Also, for the plugin, how can I check the code ?

Can you help?


Josh

  • Support Staff

October 2, 2017 at 7:13 am

What’s wrong is something on your site isn’t allowing the session to maintain state. If you deactivate all other WordPress plugins on the site does that correct the time session length?

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Updated by  Josh 1 year, 7 months ago ago

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