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Error 13 when submitting Credit Card Info

Posted: June 16, 2015 at 1:39 pm


dreamwoman12

June 16, 2015 at 1:39 pm

Hello. I am getting an error 13 when I submit credit card info. Using Authorize.net as the gateway. When I view in transactions it shows it went through but than I have to manually apply the payment. How do I get where payment is automatic and I receive no errors?


Lorenzo Orlando Caum

  • Support Staff

    •

June 16, 2015 at 3:54 pm

Hello, I checked this error in the Authorizenet support center:

Response Reason Text: The merchant Login ID is invalid or the account is inactive.

This error indicates you are either posting the incorrect API Login ID within your script, connecting to a server that does not recognize your account, or using an account which is inactive.

https://support.authorize.net/authkb/index?page=content&id=A415

Is this an existing Authorizenet account or a newer (recently created account)?

—
Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 8 years, 11 months ago ago

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