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Ray
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January 5, 2015 at 8:54 pm
Hi – I recently moved servers and the Event Admin can’t seem to receive emails. The registrant is receiving the emails just not the admin. Everything used to worked great with my previous server.
I’m using the Mandrill app and I checked server spam settings but I haven’t activated them yet so I don’t think that’s it. Any ideas?
Thanks.
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Dean
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January 6, 2015 at 2:18 am
Hi,
If you have moved servers, then the likeliest issue is the server itself. Have you made sure the new server has the email address set up? (I’m assuming the email is something@websitenamecom, rather than a GMail etc).
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Ray
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January 6, 2015 at 9:29 am
Hi – yes, the email with my domain works well and EE even sends out emails to registrants. It’s just the Admins not receiving the emails.
Thx.
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Ray
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January 6, 2015 at 9:58 am
Got it fixed, thank you. For some reason, the Mandrill app blacklisted the admin emails after the server switch. I removed them and everything works. Thanks!
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Lorenzo Orlando Caum
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January 6, 2015 at 11:06 am
Hi, could you clarify on the changes that you made to fix this issue?
For some reason, the Mandrill app blacklisted the admin emails after the server switch. I removed them and everything works.
Thanks in advance.
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Lorenzo
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Ray
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January 6, 2015 at 12:10 pm
Yes – I went to the Mandrill website (https://mandrillapp.com) and went to Settings –> Rejection Lists –> Rejection Blacklists. Then I found that the app blacklisted my admin and a few other emails that were associated with EE as well as Contact From 7. Based on how Mandrill blacklists emails, I could think of several reasons why this occurred but I just added the email addresses to the Rejection Whitelist.
Hope that helps. Thanks!
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Lorenzo Orlando Caum
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January 6, 2015 at 12:33 pm
Thanks for letting us know. This will be very helpful for other members that may run into this issue.
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Lorenzo
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