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April 21, 2021 at 9:17 am
I would have thought an obvious assumption would be that emails would send automatically by default when you set them up.
That all does happen by default, however the default option within EE is to use the Message Queue system which uses WP_CRON (sends ‘on a separate request’). On your site it sounds like WP_CRON is either broken or disabled, it’s a WordPress core feature and not an Event Espresso feature (EE simply uses it).
On your site… go to:
Dashboard (which is the what loads on /wp-admin/) -> Tools -> Site Health.
Leave that open for around 30 seconds for the tests to complete.
Does it show anything related to ‘loopback requests’ or ‘scheduled events’?
And, just generally, clear indications of what you need to do to make obvious things happen are so helpful. Hopefully that’s useful feedback and not just me narking.
We appreciate any and all feedback 🙂
However, the reason we don’t have instructions on setting this up is generally, you wouldn’t need to do anything. Your emails would be set to use the message queue, they would take ~10 mins to send but that’s expected.
I would really value an explanation of why each person registering receives multiple emails: one that I have created and another default one which is confusing and not wanted at all.
Every message template has multiple ‘contexts’ in which it is used.
For example, a ‘Registration Approved’ message has 3 contexts by default. One for the ‘Event Admin’, one for the ‘Primary Registrant’ and another for each individual ‘Registrant’.
Each of those contexts can be edited independently and the reason for that is the details you send to say the Event Admin are likely to be different to the details you want to send to the Registrant.
On your site, you’ve edited the ‘Primary Registrant’ context to include the additional info (I can tell from the email subject).
You likely want to disable that context and add the content to the Registrant context (I’m assuming you want all registrants to get that email, even if they are in a ‘group’?)
Go to Event Espresso -> Messages -> Custom Message Templates.
Find the custom template you created (If you have not given the template a meaningful name, once you’ve found it I recommend changing it so it’s easy to find later).
What I would do now is use the ‘Edit Primary Registrant’ link to open a new tab, and then another for the ‘Edit Registrant’ link so that you can copy details between them – https://monosnap.com/file/hKMyaPS1Ud6o54IatXdRI18Vd4e3Cp
Copy the zoom details from the Primary Registrant template into the registrant template and save (along with any additional changes).
Then back on the ‘Primary Registrant’ tab you opened earlier, click the green toggle switch to disable it: https://monosnap.com/file/LafKwEiPblPM7wGPFpwVlnOpkXoufi
The reason you get 2 emails right now is the ‘Registrant’ email is sending (which is still from your custom template, but has not been edited) AND the ‘Primary Registrant’ email. You only want 1 of those and that’s likely to be the Registrant.
Also, having fixed the ‘on the same request thing’ (after reading the other forum thread on this subject), the emails seem to be sending automatically now. Phew! But I still can’t get the previous emails (now apparently queued) to send. They’re over a day late now, so I imagine people will be confused.
In Event Espresso -> Messages -> Message activity.
In the actions column for these messages is there a ‘Send Now’ button?
If not can you add a screenshot of that page, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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