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Emails not sending

Posted: April 21, 2021 at 6:34 am


StefC

April 21, 2021 at 6:34 am

Hello, I purchased a license to do one very simple thing: trigger an email with a Zoom link on registration. I’ve created a custom email for the event, and set it to send instead of the default registration approved option, but for some reason these emails aren’t sending. I just have no idea if my attendees are getting one email, no emails because the list messages doesn’t tell me whether they’ve sent or not. This seems like it should be the simplest feature – I can’t understand why I can’t make it work at all. Any help appreciated. http://www.timelinesongs.org/?espresso_events=sumer-is-icumen-in


StefC

April 21, 2021 at 6:34 am

Hello, I purchased a license to do one very simple thing: trigger an email with a Zoom link on registration. I’ve created a custom email for the event, and set it to send instead of the default registration approved option, but for some reason these emails aren’t sending. I just have no idea if my attendees are getting one email, no emails because the list messages doesn’t tell me whether they’ve sent or not. This seems like it should be the simplest feature – I can’t understand why I can’t make it work at all. Any help appreciated. http://www.timelinesongs.org/?espresso_events=sumer-is-icumen-in


Tony

  • Support Staff

April 21, 2021 at 7:18 am

Hi there,

I just signed up to your event to test this and I did receive the email with the Zoom link in the Primary Registrant email, along with the default Registrant email.

I just have no idea if my attendees are getting one email, no emails because the list messages doesn’t tell me whether they’ve sent or not.

Do you not see the emails in Event Espresso -> Messages -> Message activity?

That section lists all of the emails EE has triggered, generated and or sent.

The emails work within a queue system which takes roughly 10mins for the emails to process through. We do this for a few reasons by the remain one is to keep any issues with emails completely separate from your users. I can explain more if needed but the main point is that emails work through a queue system with 2 steps:

1. The email is triggered and sits ‘waiting to generate’. The function used to generate batches of emails triggers roughly every 5 mins (it uses WP_CRON, which relies on users visiting your site to work, meaning the timings aren’t exact).

2. After they’ve gone through the above step, they have been ‘generated’ and sit ‘waiting to send’. Again the ‘sending’ function runs roughly every 5 mins which then sends the email to your mail server. What happens after that we don’t have any control over.

All of the above means your emails can take a little to work through the queue and will not be instant, we do have an option to switch the queue off, but not that any issues with your emails/mailserver will then prevent registration from working as expected.

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