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Emails from EE not coming through

Posted: January 10, 2014 at 3:53 pm


Carina Hume

January 10, 2014 at 3:53 pm

We are having an issue where emails from EE are not coming through. The transactions show up in authorize.net but our front desk is not receiving the notification email that the transaction as happened. Any ideas? Link to screenshot below.

https://www.crookedtree.org/wp-content/uploads/2014/01/screen-shot-1.png


Josh

  • Support Staff

    •

January 10, 2014 at 5:27 pm

Hi Carina,

Has your front desk checked their spam folder in their email account?


Carina Hume

January 13, 2014 at 9:29 am

Yes, they have checked and the emails are not going to junk.


Sidney Harrell

January 13, 2014 at 11:10 am

You should install a plugin like this one, http://wordpress.org/plugins/email-log/, to keep track of what emails are sent out from your server. Or use a service like PostMark or Mandrill, which will also keep track of sent emails.
Can you send out a payment reminder email from the attendee payment admin page and have it received?

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Updated by  Sidney Harrell 10 years, 3 months ago ago

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