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Email Templates empty after domain name change

Posted: November 13, 2020 at 9:05 am


getcookingedm

November 13, 2020 at 9:05 am

Hello, we updated our domain URL. Not our first time, and followed the usual steps including a find/replace. The site did not move. Database did not move. Just a domain name change. Other than a hick-up with the payment gateway (resolved) the only other issue noticed was the EE4 message templates were empty. Except our custom ones. I saw support forum mentions of this happening with a website server move, where database tables were potentially missed. We had some things in these templates I’d rather not have to remake but wondering if I will? Thoughts or suggestions?


Tony

  • Support Staff

November 13, 2020 at 9:08 am

Hi there,

May I ask, what did you use for the find and replace?

Do you have a database backup from before the domain name change?

How comfortable are you with phpMyAdmin?


getcookingedm

November 13, 2020 at 9:38 am

Hey, I used a plugin I haved used 1000 times before as a developer. Including on sites with EE. Since writing this I actually went looking in PHP my admin at the wp_esp_message_template etc tables and started finding the content, adding that to the templates and saving them. Which seems to be working. I am not sure where the disconnect came in.


Tony

  • Support Staff

November 13, 2020 at 10:05 am

I used a plugin I haved used 1000 times before as a developer. Including on sites with EE.

Just to clarify, I’m not questioning if you have done this correctly, I’m trying to narrow down what was done to narrow down the scope a little.

Before my reply all I knew is you did a search and replace, now I know you did so using a plugin, but which plugin?

If you can let me know, I can try some domain name changes using said plugin to see if I can reproduce.

Since writing this I actually went looking in PHP my admin at the wp_esp_message_template etc tables and started finding the content, adding that to the templates and saving them.

If the only change made was a domain name change you could likely have just exported/imported the tables, but either works ๐Ÿ™‚


getcookingedm

November 13, 2020 at 10:09 am

Oh yeah, no worries I did not think you were insinuating that at all ๐Ÿ™‚ I’m just saying it was a bit of an oddity from previous experience. I used “Search and Replace – https://wordpress.org/plugins/search-and-replace/
My preference to the one by “Delicious Brains” when I am not migrating a site.
Due to my need to hastily update, I did copy all copy/info back into the templates including our custom Zoom AFC data, then re-saved and my tests are working great. I will mark this as resolved for now since the issue is no longer an issue but definitely, if you have any insights I can keep in mind for future I would appreciate it!

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Updated by  getcookingedm 2 weeks, 5 days ago ago

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