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BIGsrls
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March 30, 2016 at 2:19 am
Hello,
we have a problem with the email notification.
When a user registers for an event, he don’t receive the any email notification. This also happens when we change the registration status.
Could you help me?
Thanks,
Paolo
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This topic was modified 8 years, 9 months ago by
 BIGsrls.
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This topic was modified 4 years, 10 months ago by
 Garth.
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Tony
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March 30, 2016 at 4:41 am
Hi Paolo,
Does the admin receive an email?
Is there an event I can run a test registration on?
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BIGsrls
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March 30, 2016 at 8:07 am
Hello,
you can test this: http://www.aisemilia.com/events/corso-di-1-livello-per-aspiranti-assaggiatori-di-formaggi/
The admin do not receive any email.
Here’s the admin access:
**REMOVED**
Thank you
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Tony
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March 30, 2016 at 9:31 am
Please reset that password immediately.
These forums are public so you really do not want to post live credentials on the forums.
If we need admin credentials to view the site then please send them via this form:
https://eventespresso.com/send-login-details/
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Lorenzo Orlando Caum
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March 30, 2016 at 9:34 am
Hi Paolo,
If notifications are not being received by you or any registrants, then they may not be going out or arriving to the spam/junk email folder.
Could you install a free plugin like email log (https://wordpress.org/plugins/email-log/)?
Then try a registration or go to one of the messages in the messages editor and send a test email using this extra actions area. It appears in the right area of the message editor.
Then check the email log to see if those are being sent.
As a side note, do regular WP notifications work (e.g. password reset notifications)?
—
Lorenzo
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BIGsrls
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March 31, 2016 at 5:17 am
Hi,
we make some test, in any one notifications in working, indeed problably ther is a problem with the provider system.
Thanks a lot
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Tony
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March 31, 2016 at 7:25 am
For intermittent email issues like above we recommend using a transaction email service to send your email.
We have some examples of these services here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
The majority of the examples there have a free tier available.
It basically means you are then sending all of your sites email through their servers rather than your hosting provider.
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