|
rstorrs@usa.net
|
December 14, 2022 at 11:16 am
I have several messages in the activity queue under sent but no email messages have actually been sent.
I have messages for Primary Registrant, Event Admin and Registrant.
Do I have to take steps to setup sending emails
|
|
Tony
|
December 15, 2022 at 3:11 am
Hi there,
I have several messages in the activity queue under sent but no email messages have actually been sent.
If the message queue shows the emails as sent then EE triggered, generated and ‘sent’ the email as expected with no errors.
However, technically EE doesn’t ‘send’ email, it generates the content and then passes the email over to WordPress core function called wp_mail(). That function does its own checks add some additional headers if needed and then passes the email over to your server to send the email however it is configured to actually send them.
At this point, if no errors have been thrown EE shows the email as sent because as far as it and your server are concerned it has been. So if the email is not then received from that point the issue is likely related to either the sending or receiving mail server.
Do I have to take steps to setup sending emails
Not within Event Espresso itself, but unauthenticated emails are often marked as spam and either hit the spam box or are dropped by the mail servers.
Who hows your email currently? For example, Gmail?
|
|
rstorrs@usa.net
|
December 15, 2022 at 9:34 am
My site is hosted by Bluehost. Should I contact them? What should I ask?
I have sent emails to addresses @Outlook.com, @usa.net, @gmail.com
none have gone through and are not in SPAM folder
|
|
Garth
|
December 15, 2022 at 9:40 am
It would be a good idea to contact Bluehost. You could also try to trigger messages from your core WordPress website like when you reset a password or something.
|
|
Tony
|
December 15, 2022 at 10:57 am
The above are the receiving mail servers, who hosts your domains emails?
For example you may use Gmail to host the emails sent from your domain?
|
|
rstorrs@usa.net
|
December 15, 2022 at 1:49 pm
I am not sure what you are asking. I assume Bluehost is taking care of that. I have not set anything special up for this. The emails we are sending are set with From as LionRStorrs@outlook.com but have not done anything other that that
|
|
rstorrs@usa.net
|
December 15, 2022 at 3:11 pm
Bluehost finally got the email on the site to work. But I just did a new registration, and it did not come through. I was thinking that perhaps if I used the email address, I got from Bluehost, admin@colions6c.site, rather than lionrstorrs@outlook.com it might work better.
How would I change the From address for all of my emails
|
|
Garth
|
December 15, 2022 at 3:27 pm
You can change the email address used for all your emails from Event Espresso by going to Event Espresso > General Settings > Your Organization tab. There is an email address field.
That’s the default field, but you might check your email message templates, because the From field in the email message templates can be set up to use a different sender such as the author. I think you want to use the company email. That shortcode is [CO_FORMATTED_EMAIL].
|
|
Tony
|
December 15, 2022 at 4:21 pm
I am not sure what you are asking.
Ok, so I’m going to expand on this a litte because it’ll make more sense then.
If your SENDING your email to show as FROM lionrstorrs@outlook.com, then the email provider there is outlook, but if you haven’t set anything up on your server to send the email through outlook then your server is basically saying:
Hey this email is from lionrstorrs@outlook.com, I promise its not spam 😉 😉
Some providers will accept that, but most wont. If you are going to send emails that show as FROM some provider, then you need to set up your site to send them through that provide, rather than basically just pretending to be them.
But I just did a new registration, and it did not come through. I was thinking that perhaps if I used the email address, I got from Bluehost, admin@colions6c.site, rather than lionrstorrs@outlook.com it might work better.
Possibly yes, because I assume colions6c.site is the domain for your site with BlueHost?
To change the From address go to Event Espresso -> General Settings.
Set the Primary Contact Email field to the email you want to use.
Retest a new registration, does the email come through then?
|
|
rstorrs@usa.net
|
December 16, 2022 at 11:26 am
I tried the email from Bluehost, colions6c.site. That did not work.
I think I will setup a new Gmail account to use. I have more control over settings with Gmail. Can you tell me what I should set for this account to allow it to forward messages sent from Event Expresso.
Thank you for all your help but this is getting very frustrating. I have put many hours into EE but without email capability I will have to scrap it and find another plugin,
|
|
rstorrs@usa.net
|
December 16, 2022 at 11:36 am
I see Gmail has a setting for check mail from another account. IS this the setting and if so what should I enter?
|
|
Tony
|
December 20, 2022 at 4:17 am
Thank you for all your help but this is getting very frustrating. I have put many hours into EE but without email capability I will have to scrap it and find another plugin
Just to clarify, I understand your frustration but the issue here is not likely an issue with Event Espresso itself but the mail server.
So right now, you have a new Gmail account and you’ll be sending emails through that?
Set up a plugin such as WP Mail SMTP: https://wordpress.org/plugins/wp-mail-smtp/
They have documentation on setting up for Gmail here:
https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/
Try working through those and see if the emails work then.
|
