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brainfruit
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December 3, 2015 at 9:58 am
Hi,
this is my problem. I understand, that I have to keep it simple, but why are the test emails looking exactly like I want all of my emails to look like? I use the same template, but the ones I’ve created look crashed. How can I achieve that?
Thanks.
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Tony
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December 4, 2015 at 3:11 am
Hi Brainfruit,
Are you actually sending the test emails or using the preview function?
Can you link me to one of your events so I can run a test registration to view this please?
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brainfruit
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December 4, 2015 at 3:48 am
Hi Tony,
I actually sent the test emails. This is my event.
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Tony
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December 4, 2015 at 4:03 am
I can’t register onto any tickets as they are member only currently.
Can you either disable the member only setting or provide temporary login details using this form:
https://eventespresso.com/send-login-details/
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brainfruit
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December 4, 2015 at 5:11 am
Sorry, totally forgot about this. Member only is disabled now.
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Tony
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December 4, 2015 at 5:14 am
Hmm strange, the event is still member only.
Did you disable this within the test event itself?
This setting – http://take.ms/bGZi9
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brainfruit
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December 4, 2015 at 5:37 am
The event settings are exactly like in your picture.
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Tony
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December 4, 2015 at 6:13 am
Do you have capabilities set on each ticket? – http://take.ms/cjcli
If so you’ll need to remove the capability from one of those tickets or provide a login with the capability required.
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brainfruit
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December 4, 2015 at 6:21 am
I’ve removed the capability from “Freiticket”.
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Lorenzo Orlando Caum
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December 8, 2015 at 4:20 pm
Hello, here is a screenshot from the email that I received:
http://cl.ly/image/0E0b0V0G052O
Could you let us know what is broken or crashed?
—
Lorenzo
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Tony
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December 9, 2015 at 3:01 am
When sending your test emails, are you within the correct context?
When sending test emails it works fine for me if sending the event admin context, but I do see an issue wthin outlook with test emails for the registrant context – http://take.ms/ZAPR8 (I’m testing the registration approved message type)
Is that what you see?
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brainfruit
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December 11, 2015 at 3:21 am
I’m in the correct context(Registrant). The issue with the registrant context is exactly what I see.
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Tony
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December 15, 2015 at 6:47 am
It looks like for some reason Outlook is ignoring the inline styles for the ul and li elements in the registrant email.
I can’t find any issues with the HTML and it loads correctly when viewing in the browser or within gmail etc.
Currently I suspect this is a bug with how outlook handles the html/css within the email but I will keep digging to try and narrow this down.
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