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Debbie B
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September 13, 2017 at 9:20 pm
I’ve gone through some of the other posts about the email confirmations not working and it’s still doesn’t work for me.
I have changed the following in the default and custom messages for Registration Approved:
Event Admin
To: [SITE_ADMIN_EMAIL]
From: [SITE_ADMIN_EMAIL]
Primary Registrant
To: [PRIMARY_REGISTRANT_EMAIL]
From: [SITE_ADMIN_EMAIL]
Registrant
set to Inactive
I have deleted the previous message and resent from the Registrations tab and when I do I get the following error message:
An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.
When I click on the (i) symbol to find out further info I get:
Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (admin@theholtbolt.com) or “from” address (admin@theholtbolt.com) is invalid.
but from what I can tell the email addresses are perfectly valid.
Help?
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Debbie B
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September 14, 2017 at 4:33 am
Please help, my site is losing reputation because of this error occurring. I need to know how to get the automatic confirmation working.
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Josh
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September 14, 2017 at 8:59 am
Hi Debbie,
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to check which emails gets sent and which emails don’t get sent:
https://wordpress.org/plugins/wp-mail-logging/
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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