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SWSW
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April 20, 2017 at 11:45 am
A customer has tried to register with an email address of name@ulusaba1.plus.com
They were unable to complete the registration process as it is “not a recognised” email or words to that effect.
I registered them with my email address and then edited the details. I asked for the registration details to be resent (to their email address of name@ulusaba1.plus.com) and it comes back as mail delivery system error.
I have asked them for an alternative email address but they do not have one. Any suggestions as to why this is not working and how I can fix it?
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Josh
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April 20, 2017 at 12:15 pm
The reason it’s not working is likely because you have the Email Validation Level set to “International + DNS Check” in Event Espresso > Registration Form > Reg Form Settings. You can change it to “International” and it will allow email addresses that don’t pass MX and A record checks to be submitted on the registration form.
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SWSW
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April 21, 2017 at 5:05 am
please tell me how and where to change this. thank you.
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Tony
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April 21, 2017 at 5:11 am
Hi there,
Josh posted the location for that setting in his above reply.
Go to Dashboard -> Event Espresso -> Registration Form -> Reg Form Settings – http://take.ms/zl1Ms
It’s the top setting and as mentioned above you want to use the ‘International’ setting.
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SWSW
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April 21, 2017 at 5:20 am
thank you. I have changed the settings as suggested, resent the email and got the same result.
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Josh
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April 21, 2017 at 7:52 am
May I ask are you using a transactional email service like one of the services listed here to send the email, or are you relying on the server’s built-in mail server?
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