|
WebKi Events
|
March 17, 2014 at 10:53 am
Hello,
I posted earlier that after downloading the update for EE4, the tickets for my event have disappeared. When attempting to register, users are forwarded to the events archive. Can you tell me a fix for this please?
Thanks.
|
|
Lorenzo Orlando Caum
|
March 17, 2014 at 1:22 pm
Hello, could you please share a link to an event on your site so I can take a closer look?
If you would like to do so privately, please send an email with this information to the address below and also include a link to this post:
support@eventespresso.com
—
Lorenzo
|
|
WebKi Events
|
March 17, 2014 at 10:21 pm
Hello, I sent you the link last night by email http://webkievents.com/events/?ee=_register
Did you receive it?
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 8:36 am
Yes, thank you. Are you seeing any warnings in WordPress admin –> Event Espresso –> General Settings –> Critical Pages?
—
Lorenzo
|
|
WebKi Events
|
March 18, 2014 at 8:50 am
No, there are no warnings. Every time I press the Register button on the tickets, it ends up at the Events Archive as I’m sure you’ve seen
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 10:14 am
Hello, could you please create and share a temporary WordPress admin login so I can check into this further.
Please send the temporary login through the following link:
https://eventespresso.com/send-login-details/
—
Lorenzo
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 11:28 am
Thank you. I received the temporary login and I’ve replied privately.
—
Lorenzo
|
|
WebKi Events
|
March 18, 2014 at 12:30 pm
Thank you. Can you tell me where you’ve replied? I can’t see.
|
|
WebKi Events
|
March 18, 2014 at 12:35 pm
Sorry – can you tell me what you’ve done as it still isn’t working. It seems I can only buy one ticket for my event when I have registered 4 different tickets. The CAPTCHA mark has also disappeared.
|
|
WebKi Events
|
March 18, 2014 at 12:38 pm
In addition, I can only register for one ticket and not multiple tickets.
|
|
WebKi Events
|
March 18, 2014 at 12:50 pm
Now I am trying to use EE3 and now I can’t get to the payment gateway. I just have a blank page with the [ESPRESSO_CHECKOUT] shortcode displayed. I am trying to put on an event. Can you please help me fix this tonight??
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 12:52 pm
The email notification went to your other email account for your domain.
Also, I used your temporary login to update your registration checkout page to correct the issue that you mentioned in this support post. I’ve taken another look at your site and EE4 is no longer running and EE3 is running again.
Unfortunately, you can’t run both versions at the same time.
Could you let me know which version you would like help with and we’ll go from there?
Thanks!
—
Lorenzo
|
|
WebKi Events
|
March 18, 2014 at 12:54 pm
Ok, I’ve just reactivated EE4.
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 1:32 pm
Alright, could you please click the link below to close any pending registrations and try another registration:
http://webkievents.com/registration-cancelled/
—
Lorenzo
|
|
WebKi Events
|
March 18, 2014 at 1:36 pm
It still doesn’t work.
When you try and sign up for a ticket, the wrong ticket appears.
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 1:57 pm
Okay, I can see that the ticket selector appears on the events list page but not on the single events page:
http://webkievents.com/events/
Could you try temporarily deactivating all plugins and reactivating only Event Espresso so we can rule out a plugin conflict?
—
Lorenzo
|
|
WebKi Events
|
March 18, 2014 at 2:02 pm
I have deactivated all of the plugins and it still doesn’t work. You can only sign up to purchase one ticket and it is the very first ticket I created.
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 2:23 pm
Okay thanks! I can see that there was a change as the ticket selector is now appearing on the single events page.
Before it was only appearing on the events list page.
I’ve also looked at your page source and I can see that a caching plugin is running even though you mentioned that only Event Espresso is running.
I’d like to remove the old cache settings file through (which may be damaged) and then setup no-cache rules for Event Espresso. This should correct this registration issue.
Could you please share a temporary SFTP or FTP login through this link:
https://eventespresso.com/send-login-details/
—
Lorenzo
|
|
WebKi Events
|
March 18, 2014 at 2:44 pm
Ok, everything has been sent that you requested.
|
|
Lorenzo Orlando Caum
|
March 18, 2014 at 3:34 pm
Thanks! I made the changes and then sent a reply to your account email and copied your other email that begins with an “i.”
You should receive that reply shortly. If not, please check your junk mail or spam folder.
—
Lorenzo
|
