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Dallas REIG
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February 8, 2016 at 2:30 pm
Hello, it appears that my users either “lose” their Tickets Email or “never” get the email (according to them), so I was wondering how do I add the ticket link to the confirmation page after they register?
Also, how do I add the ticket link to the My Events page. The only options the My Events page gives my users is “Edit the registration details”, “Resend registration details”, and “View Receipt”. So adding another option to view tickets would allow easy access to their tickets without involving email and prevent my staff from having to manually find and/or type in the confirmation code.
Thanks in advance.
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Josh
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February 9, 2016 at 9:41 am
Hi there,
Another option is add the ticket link to the Receipt. There are actually shortcodes for that you can add to the Receipt template so they can download the tickets right from the Receipt page.
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Dallas REIG
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February 9, 2016 at 10:00 am
Ok ill see what i can find on how to do that.
What about adding the ticket icon link to the users My Events page the same way we can see the ticket icon from admin?
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Josh
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February 9, 2016 at 3:13 pm
One way you can add the ticket link to the receipt is by adding something like the following to the [ATTENDEE_LIST] *: section of the receipt template:
<td><a href="[TICKET_URL]">You can download your ticket here</a></td>
While adding the ticket icon link to the users My Events page may be possible, you should be aware that it will involve doing some custom PHP programming.
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Dallas REIG
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February 9, 2016 at 3:20 pm
Ok thanks, yes I did figure out a way to get it added to the receipt.
In regards to the My Events page, if it will take extensive programming, can we add it as a suggestion for a future feature of the My Events page? I assumed it would be extensive, otherwise you would have given me a snippet to use as done in the past, 🙂
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Josh
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February 9, 2016 at 5:20 pm
Hi Maceo,
It’s not so much the programming, but rather the added expense to the page load (ie number of queries). Adding this could add some significant queries for the page when it loads up, and we’re aware that a significant number of EE users are on shared hosts. We’ll see what we can do.
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