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EE4 – Ticket "Duplicate this item" not saving

Posted: June 3, 2014 at 9:30 am


Paul Doyle

June 3, 2014 at 9:30 am

… Duplicate works fine on Event Datetimes, but not on tickets?


Garth

  • Support Staff

    •

June 3, 2014 at 9:37 am

What is your process for duplicating the ticket and what happens exactly, Paul? I don’t experience any issues with duplicating and saving a ticket (video): http://www.screencast.com/t/2h1WkyUh1


Paul Doyle

June 3, 2014 at 10:48 am

Hi Garth. Yeah, It only happened if I do the following…

Add Multiple Datetimes
Then add Multiple Tickets
Then apply the Datetimes I need for all the tickets

Hit Save!

It seems to work for me now if I save as I go…. When I have more time I’ll try to replicate the issue.

I have a feeling that it was when I applied only some of the datetimes to some of the tickets at the end of my process… without first saving that caused the problem.


Lorenzo Orlando Caum

  • Support Staff

    •

June 3, 2014 at 2:20 pm

Hi there Paul,

I’ve also done some similar testing as Garth.

Could you confirm that you are saving to a draft or publishing after making all of your edits?

It won’t autosave as you create and duplicate tickets.

—
Lorenzo

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Updated by  Lorenzo Orlando Caum 9 years, 11 months ago ago

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