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Diana Catana
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May 28, 2014 at 5:46 am
Steps to reproduce:
– User is going to event page and choose 1 ticket (http://training-cafe.ro/events/seara-de-comunitate-29-mai-2014/)
– User is pressing Register Now
– After finalizing all steps to register the User is seeing the message: “Attendee information submitted successfully”
– But in Event Espresso Admin -> Registrations the Registration does not appear
More details:
– The ticket is free so no payment needs to be made
Please help me figure out this error.
<code>WordPress Version:
3.9.1
PHP Version:
5.3.28
MySQL Version:
5.5.34
Event Espresso Version:
4.2.4.reg
WordPress Address (URL):
http://training-cafe.ro
Site address (URL):
http://training-cafe.ro</code>
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Dean
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May 28, 2014 at 6:04 am
Hi,
I made a test registration, did you receive it?
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Diana Catana
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May 28, 2014 at 6:58 am
Hey Dean,
If you created a registration with TEST TEST then I can see it.
I get from you test that the message “Attendee information submitted successfully” it is not enough for a registration.
Clients should press also “Finalize Registration”.
But in my tests if I press “Finalize Registration” then the following error appears:
“This registration step could not be completed. Please refresh the page and try again.”
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Josh
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May 28, 2014 at 11:50 am
Hi Diana,
Would it be possible for you to temporarily turn on WP_DEBUG so we can investigate?
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Diana Catana
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May 29, 2014 at 5:17 am
Hey Josh,
We’ve enabled WP_DEBUG.
Now if I try to register after filling registrant information I’m getting the following error:
This registration step could not be completed. Please refresh the page and try again. ( submit_reg_form_server_error )
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Lorenzo Orlando Caum
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May 29, 2014 at 9:48 am
Hi Diana,
It also failed for me when I tried to complete a registration.
Could you temporarily deactivate all plugins and reactivate only Event Espresso?
Then could you complete another test registration and let us know if you see the error again?
—
Lorenzo
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Diana Catana
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May 30, 2014 at 1:44 am
Hey Lorenzo,
I deactivated all plugins and I made another try.
I’m still getting the same error:
This registration step could not be completed. Please refresh the page and try again. ( submit_reg_form_server_error )
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Lorenzo Orlando Caum
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May 30, 2014 at 5:42 pm
Thanks for giving that a try. I couldn’t find another report of this happening on another site so I’d like to take a closer look.
Could you please create a temporary SFTP/FTP login and a temporary WordPress admin login?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
—
Lorenzo
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Diana Catana
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May 31, 2014 at 4:35 am
Hi Lorenzo,
The Credentials were sent to the form you suggested.
Thank you
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Lorenzo Orlando Caum
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June 2, 2014 at 6:27 am
Hi Diana,
I’ve received your temporary login! I’ll be sending updates directly to the email that you submitted the form with. Please go ahead and respond directly to those email messages.
Thanks.
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Lorenzo
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