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EE4 Printable Ticket activated but not in Messages

Posted: February 17, 2016 at 8:09 am


Catherine Desforges

February 17, 2016 at 8:09 am

Hi there,

We use EE4 4.7.12.

I just installed and activated EE4 Printable Ticket Add-on 1.0.3 and I don’t find it in Messages (I only have one page of messages).

Other question: is it possible to send tickets to people who already subscribed to an event and received their receipt?

Thanks


Lorenzo Orlando Caum

  • Support Staff

February 17, 2016 at 8:33 am

Hi Catherine,

Please backup your WordPress site (https://eventespresso.com/wiki/how-to-back-up-your-site/) and update to the current version of Event Espresso 4:

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#update-event-espresso-4

Then go to Event Espresso –> Messages. Look in the top right area of your screen and click on Screen Options. Then adjust the pagination from 10 to a higher value like 20 and save changes.

After the page refreshes, you should see more message types.

Yes, you can resend the ticket notice to a registrant/attendee that has paid for their registration and received a status of registration approved. If the event is free, then this happens right after the registration.

Go to Event Espresso –> Events and then hover over the name of an event and click on Registrants. Then on the next page, look at the actions column. There is an icon for resending the ticket notice and it looks like this:

http://cl.ly/2Z1o0m0B3q1i


Lorenzo


Tony

  • Support Staff

February 17, 2016 at 8:34 am

Hi Catherine,

The latest version of Event Espresso is 4.8.33.p

Can you create a site backup and update to the latest version of Event Espresso then see if you run into the same issue please?

If you go to Event Espresso -> Message -> Settings -> HTML.

Do you see a ticketing message type there? Like this – http://take.ms/0GPUm


Catherine Desforges

February 17, 2016 at 12:55 pm

Thank you for your replies.

I’m updating EE4 and there is a problem with the Database Migration: it stays at 90% (150/166). What should I do.


Catherine Desforges

February 17, 2016 at 1:02 pm

Even if it stays at 90%, I now see ”tickets” in the message section.

Thank you!


Josh

  • Support Staff

February 17, 2016 at 3:50 pm

That shouldn’t stay at 90%, it should finish. If it’s still at 90%, it will help if someone from support staff can take a look at the site to find out why it’s stuck.

If you’d like, you can send WordPress admin level log in credentials via the contact form on this page:

https://eventespresso.com/send-login-details/

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