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EE4 not accepting support key, no templates

Posted: May 6, 2014 at 6:01 pm


Catherynne Mattar

May 6, 2014 at 6:01 pm

We cannot upgrade EE4 to v4.2.3.reg as the plugin is ignoring our support license key. The plugin is also using our theme’s (Nevada) blog archive template for some strange reason (which is an ugly way to display events) – are there no templates in EE4 anymore? If so, I think we’d best completely remove EE4 and go back to EE3 as we have no desire to change anything on theme templates, so if you could please confirm.


Josh

  • Support Staff

May 6, 2014 at 7:47 pm

Hi Catherynne,

Sorry for the trouble, I’ll give you a new key since the one you tried earlier isn’t working. If you go to your account page you can copy your new key, then remove the old key from the Event Espresso > General Options page, save, then paste your new key and save.

Event Espresso 4 includes templates or template parts for all of its views including the event list, however since Event Espresso events are no custom post types the events display within your post archives. So if your WordPress theme displays all posts as blog posts you’ll see this issue. In most cases, a few lines of CSS is all that’s required to not display the theme’s blog elements from the events view.

If you’d like to post a link to the event page we can take a look and offer some suggestions on how to improve the display of the events.


Catherynne Mattar

May 6, 2014 at 8:20 pm

Hi Josh
Thanks for the key reset – that resolved the update issue. You can see the events display issue here – http://www.creativefibre.org.nz/events/. Perhaps if you can tell me the page that EE is using as a template for the events list, I can see if I can add some custom CSS to format it a bit better. At present, the headings Event Details and Upcoming Dates and Times is overpowering the post title. Also the page title (Blog Archive) needs to be hidden somehow. It seems to be using the Nevada theme’s Archive template instead of the Default Template, and overriding the setting to hide the title. So basically, EE isn’t playing nicely with our theme. If you can assist, that would be great.


Lorenzo Orlando Caum

  • Support Staff

May 6, 2014 at 8:30 pm

Hello,

Event Espresso will use the theme’s archive.php file by default.

This CSS will hide the Blog Archives title:

.post-type-archive-espresso_events #page-title {display:none}

This CSS will make the event titles larger:

.post-type-archive-espresso_events h1.entry-title {font-size:large}

Are you interested in changing anything else?


Lorenzo


Catherynne Mattar

May 6, 2014 at 8:55 pm

Thanks Lorenzo. I’ll give this a try and see what happens – and if anything else needs a tweak 🙂


Dean

May 7, 2014 at 1:28 am

Please let us know how you get on!

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