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Elizabeth
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June 16, 2017 at 8:11 am
When guests are trying to register for camp on 6/20 once they enter all of their information and try to submit payment they get an error code that says Line 1 Information Incomplete.
https://www.masterpiecemixerssuwanee.com/calendar/
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Josh
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June 16, 2017 at 8:18 am
Hi Dorian,
Can you find the exact error message, that’s going to be in Event Espresso > Payment Methods > Logs. Also, it will help to know which payment method they were using.
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Elizabeth
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June 26, 2017 at 8:45 am
Under GATEWAY RESPONSE is says: Line item 1 is invalid. (Reason Code: 270)
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Josh
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June 26, 2017 at 9:19 am
Hi Dorian,
That sounds like an Authorize.net error code. Since the camp happened last week, have any upcoming events had the same issue? The reason I ask is because I can’t really test a registration for the 6/20 event now, it’s in the past now.
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Elizabeth
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June 26, 2017 at 9:27 am
It happened again for this Wednesdays class:
masterpiecemixerssuwanee.com
Do you think length of event name is a possibility?
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Josh
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June 26, 2017 at 9:36 am
I can’t test that one either to check. Are all registrations for that one event having this issue?
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Elizabeth
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June 26, 2017 at 9:51 am
The summer camp ones, yes
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Josh
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June 26, 2017 at 10:05 am
Dorian,
Where might I find a summer camp event that’s having the issue that I can do a registration test? Please post a URL to a specific event where registration is open. A URL to the calendar or the homepage isn’t helpful in this case.
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Elizabeth
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June 26, 2017 at 10:47 am
https://www.masterpiecemixerssuwanee.com/calendar/
June 28th
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Josh
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June 26, 2017 at 11:16 am
OK so if you go to that event’s URL:
https://www.masterpiecemixerssuwanee.com/events/kids-art-camp-around-the-world-ages-5-12-2/
You’ll see two ticket options: One Day Ticket and Full Camp Deposit June 26 – June 29. Do the transactions that get the error happen with either of the ticket types or does the error happen only when it’s one of those in the transaction?
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