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EE4 Fatal Error – Checkout

Posted: June 6, 2014 at 2:17 pm


Frank Knippenberg

June 6, 2014 at 2:17 pm

Upgraded today to the most current version of EE4 and now get a fatal error when trying to checkout –

Fatal error: Call to a member function _add_relation_to() on a non-object in /home/content/84/9677984/html/wordpress/wp-content/plugins/event-espresso-core-reg/modules/single_page_checkout/EED_Single_Page_Checkout.module.php on line 557

http://theurbanartbar.com/reservations

Running most current version of wordpress as well…

Please advise.


Seth Shoultes

  • Support Staff

June 6, 2014 at 3:18 pm

Hi Frank,

We are not able to reproduce this issue on our sandbox server. Can you please verify that it is not a conflict with another plugin and or their theme? Do you mind if we take a look at the files on your server? Please send WordPress admin level log in credentials via this form:
http://eventespresso.com/send-login-details/


Frank Knippenberg

June 7, 2014 at 4:42 am

Any thoughts?


Seth Shoultes

  • Support Staff

June 7, 2014 at 8:15 am

Hi Frank,

I’ve passed your info over to our developers. However, they may not be around over the weekend. Would you like me to send over the previous version?

Also, one more question. Are you using the EE Arabica child theme or any of the EE template files in your theme?


Frank Knippenberg

June 7, 2014 at 9:41 am

No not using any EE themes…yes please send me previous version.

Thanks


Sudhir

June 7, 2014 at 12:55 pm

same issue with me too..after upgrade


Sudhir

June 7, 2014 at 12:58 pm

my error is : Fatal error: Class ‘EE_Admin’ not found in functions.php on line 4


Seth Shoultes

  • Support Staff

June 7, 2014 at 2:59 pm

@Sudhir that is a different error. Please start a new thread so we can take care of the specific error that Frank reported.


Seth Shoultes

  • Support Staff

June 7, 2014 at 3:02 pm

Frank,

Do you remember what version you had prior to the update?


Patrick Oh

June 8, 2014 at 5:52 am

I completed the setup, and went to view the page, and I saw an error message….

http://renewzz.com/events/heart-soft-launch-conference/


Frank Knippenberg

June 8, 2014 at 9:01 am

Seth I was current on updates so what ever the immediately prior version was it what I had.


Seth Shoultes

  • Support Staff

June 8, 2014 at 9:44 am

@frank I sent over version 4.2.4 via email. Please let me know if that fixes the issue.


Frank Knippenberg

June 8, 2014 at 9:59 am

Hi Seth have not received the file yet – did you send it to frank@theurbanartbar.com?

Thanks


Seth Shoultes

  • Support Staff

June 8, 2014 at 10:34 am

Yes, can you check your spam box?


Seth Shoultes

  • Support Staff

June 8, 2014 at 10:53 am

I just resent the email.


Seth Shoultes

  • Support Staff

June 8, 2014 at 10:59 am

@patrick can you please start a new thread for your specific error? Although, it looks like your error is caused by your theme (newElegantBiz), NOT Event Espresso:
Catchable fatal error: Object of class WP_Error could not be converted to string in /home/renewzzc/public_html/wp-content/themes/newElegantBiz/functions.php on line 1285


Brent Christensen

  • Support Staff

June 9, 2014 at 2:51 pm

Hi Frank,

I’m Event Espresso’s lead developer, and the one who did the troubleshooting on your site.

The error you experienced is a bit of a thorn in our side. Basically, in one of our core systems, we had a choice of two ways of doing things, let’s call them A & B. Either option **might** throw errors depending on someone’s server configuration and setup. EE 4.2.4 was using option A, but there wasn’t really a way to easily fix that issue, so EE 4.2.5 switched to option B, which doesn’t have the same issue that option A has, but has problems if you use a WP date format that is incompatible with some of PHP’s core functions (PHP is the server side language that is installed on your server and what both WP and EE are written in).

You were using “j F, Y” as your date setting on the WP General Settings page, which produces dates that look like this: “9 June, 2014”

Unfortunately, some of PHP’s core functions choke on this date format and throw fatal errors (but interestingly enough do not choke on “j F Y”). There is nothing we can do about this, as we have no control over PHP or the software installed on your server.

There WAS however, a tiny logic bug in EE 4.2.5 that prevented the REAL error caused by this date format issue from appearing, and instead threw a different error. I updated your installation of EE 4.2.5 with a fix that allowed the real error to appear.

Then, to fix the date format issue, I simply changed your site’s date format in the WP General Settings to “F j, Y”, which produces dates that look like this: “June 9, 2014”.

You are welcome to change it to anything else, because there is now a check in place that will NOT allow incompatible date formats to be set. So you won’t be able to save “j F, Y” anymore, but could use “j F Y” (without the comma) if you want to get as close as possible to your old format.

When WP drops support for PHP 5.2 (which is no longer even supported by the people that make PHP) then we will be able to completely eradicate this issue, but until then we are forced to choose the lesser of two evils (or bugs).

I hope that this is acceptable as it is something that is somewhat beyond our control at the moment.

@Sudhir Gupta
You should really create a new thread for your issue since it is not the same error that Frank was experiencing, but to respond to your issue anyways:
“Fatal error: Class ‘EE_Admin’ not found in functions.php on line 4”
the functions.php file is part of your theme and NOT part of Event Espresso. Your web developer may have put some code in that file that references Event Espresso classes, but we are not responsible for code that we did not write.

@patrick
as stated above, you should really create a new thread for your issue since it is not the same error that Frank was experiencing, but to respond to your issue anyways:
I do not see any errors when I go to : http://renewzz.com/events/heart-soft-launch-conference/
but I do notice that you have not set any date or times for your event, so technically your event is scheduled to never occur. This could cause unexpected results. You can set Dates and times for your event by going to the Event Datetimes section in the Event Editor for that event.

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Updated by  Brent Christensen 5 years, 6 months ago ago

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