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EE4 Event End-Time Won't Update, Illegal Offset Error, Broken Dashicons

Posted: April 21, 2014 at 11:55 am


PCOS Challenge Inc.

April 21, 2014 at 11:55 am

WordPress Version: WordPress 3.9
Event Espresso Version: EE4
Theme: Gameplan – Event and Gym Fitness WordPress Theme from cactusthemes
Installation: New
Status: In development, no live URL. I can email you a login if needed.

I’m having three issues:

1) The Event End time keeps defaulting back to 11:00 AM no matter what it is set to. This happens even when clicking “Update” after making changes. The theme I’m using does use “The Events Calendar” plugin by Modern Tribe, Inc. I tried disabling it, but still no luck.

2) I’m getting two “Illegal offset” errors at the bottom of my “Venue Details” page:

Warning: Illegal offset type in isset or empty in /home/pcoscad/public_html/mysite/wp-content/plugins/event-espresso-core-reg/core/CPTs/EE_CPT_Strategy.core.php on line 262

Warning: Illegal offset type in isset or empty in /home/pcoscad/public_html/mysite/wp-includes/post.php on line 1078

3) All of my Dashicons are showing as broken links on the front end of the site (e.g. \f227, \f145, \f231). However, the Event Espresso icons (.ee-icon) are working.

Thank you,
William


Lorenzo Orlando Caum

  • Support Staff

    •

April 21, 2014 at 12:24 pm

Hi William,

Could you let us know the version of Event Espresso 4 that you are running? You can find this in WP-admin –> Plugins.

—
Lorenzo


PCOS Challenge Inc.

April 21, 2014 at 12:28 pm

4.2.1.reg


Lorenzo Orlando Caum

  • Support Staff

    •

April 21, 2014 at 3:01 pm

Hi William,

Please try a reinstall of your software. Begin by backing up your WordPress:

https://codex.wordpress.org/WordPress_Backups

Next, download the latest version of your Event Espresso software from your account:

https://eventespresso.com/users/pcos-challenge/

Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate and delete it.

Return to the Plugins screen and click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process.

You can activate Event Espresso after it has finished.

Let me know if the reinstall helps.

—
Lorenzo


PCOS Challenge Inc.

April 21, 2014 at 3:27 pm

Is it possible (and advisable) to export the event and EE4 settings so that I don’t have go through the whole process again? If yes, can you direct me to instructions on how to do so.


Lorenzo Orlando Caum

  • Support Staff

    •

April 21, 2014 at 3:35 pm

Hi,

A reinstall of the plugin does not remove your events or settings for Event Espresso.

It does remove and replace the Event Espresso plugin folder.

I still recommend backing up before making changes as its a good practice.

—
Lorenzo


PCOS Challenge Inc.

April 21, 2014 at 6:08 pm

Hi Lorenzo,

I’m still getting the same errors, but I’ve take the site out of maintenance mode, so you can get a better idea of what is going on.

Here’s the Venue Details Page with Illegal offset error:
http://www.pcoschallenge.org/golf/venues/legacy-on-lanier-golf-club/

Here’s the Event Listing Page with:
– Event End time that won’t change from 11:00 AM
– Broken Dashicons

http://www.pcoschallenge.org/golf/events/pcos-challenge-charity-medical-golf-classic/

William


Lorenzo Orlando Caum

  • Support Staff

    •

April 21, 2014 at 7:11 pm

Hi,

This styling is causing the missing icons:

h3 span, h3 a, h3 a:hover{
	font-family: 'Open Sans', sans-serif !important;
    font-size: 24.5px;
    font-weight: ;
    font-style: italic;
}

Specifically its the !important on the font family. This style is in your custom.css file.

The PHP warnings may appear in you have debugging enabled on the site. Turning debugging through the wp-config.php should help:

https://codex.wordpress.org/Debugging_in_WordPress

I see two other reports of the end time not changing so we are looking into that.

—
Lorenzo


Lorenzo Orlando Caum

  • Support Staff

    •

April 21, 2014 at 8:29 pm

Hello, we’ve been trying to duplicate this ticket end date issue and have not been able to do so.

Could you please create a temporary WordPress admin login so we can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://eventespresso.com/send-login-details/

I’m out of time for today but another team member will be able to take a look and compare our notes for the other reports of this issue.

Thanks.

—
Lorenzo


PCOS Challenge Inc.

April 22, 2014 at 6:04 am

Hi Lorenzo,

Thank you.

1) Removing !important from the H3 styling in my custom.css.php file fixed my broken icon issue.

2) With regard to the Illegal Offset error that I was receiving, I checked my wp-config.php file and debugging is set to false –
define(‘WP_DEBUG’, false);

So, that does not appear to be the issue causing the problem. Do you have any other thoughts?

3) I sent a temporary login through the secure link provided to further investigate both the Illegal Offset error and the issue of the Event End time not changing.

I appreciate your help.

– William


Lorenzo Orlando Caum

  • Support Staff

    •

April 22, 2014 at 11:31 am

Hello again,

The following macro should take care of that:

https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_DISPLAY

I’ll check on that temporary login.

—
Lorenzo


PCOS Challenge Inc.

April 26, 2014 at 10:12 pm

Lorenzo,

Thank you, I was able to get the illegal offset errors to disappear by adding the following code from the link you sent to my wp-config.php file.

<code> // Enable WP_DEBUG mode
define(&#039;WP_DEBUG&#039;, true);

// Enable Debug logging to the /wp-content/debug.log file
define(&#039;WP_DEBUG_LOG&#039;, true);

// Disable display of errors and warnings 
define(&#039;WP_DEBUG_DISPLAY&#039;, false);
@ini_set(&#039;display_errors&#039;,0);

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define(&#039;SCRIPT_DEBUG&#039;, true);</code>


Lorenzo Orlando Caum

  • Support Staff

    •

April 30, 2014 at 11:48 am

Hi William,

Were you able to update to 4.2.3 to correct the issue with updating the end datetimes for the events?

—
Lorenzo


PCOS Challenge Inc.

May 10, 2014 at 6:54 pm

Hi Lorenzo,

Please pardon the late reply. I’ve been out of the country for the last couple of weeks and I was just able to make the update and respond.

Yes, the update corrected the Event End time issue.

Thank you so much. I really appreciate the outstanding customer service and follow up.

William

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Updated by  PCOS Challenge Inc. 10 years ago ago

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