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Sallianne McClelland
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February 1, 2015 at 7:35 pm
PLEASE ADVISE HOW I GET THIS PLUG IN REMOVED AND RESTORE MY SITE
eatcakecreate.com
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Dean
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February 2, 2015 at 12:41 am
Hi,
TO remove a plugin if you cannot do it via the admin:
Log in to your hosting via FTP or your hosts control panels’ file manager.
Go to wp-content/plugins
Either delete the offending plugin or rename the plugins folder (this will deactivate the plugin)
Can I ask, what exactly has happened? Were there any error messages?
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Sallianne McClelland
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February 2, 2015 at 1:33 am
Hello Dean
I ended up cajoling a Go Daddy Tech guy to go out of his way to show me how to find the FTP part of my website (I am not a coder) and was able to delete the plug in.
I did not (very unfortunately) save the message but essentially it stated it was a “fatal error”. I was not able to get into the admin side of word press. the site completely crashed.
Ideally I would like to load the EE4 again because it fits my needs much more than the EE3 but I am concerned about crashing my site. If I can get a trustworthy zip download, I would like to down load it again.
Having EE3 downloaded – does that cause a conflict with the EE4 download? That is all I could think happened.
Sallianne
P.S. and thank you for responding. I know what time it is in the States (I have been living there for the last 10 years) so I very much appreciate the email.
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Sallianne McClelland
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February 2, 2015 at 1:39 am
Should I remove all EE3 and then attempt to load EE4
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Dean
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February 2, 2015 at 3:19 am
Hi,
OK, well I’m glad you got the site back up and running.
Yes, if you have EE3 on your site, please de-activate it before installing and activating EE4. You shouldn’t need to delete it straight away but it must be deactivated.
If the issue comes up, please copy the error message down, so we can look into it further.
It’s actually midday here, as I am in sunny Finland 🙂
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Sallianne McClelland
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February 2, 2015 at 12:24 pm
De activated tried to load EE4 and got another error – different to the first Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/artisyou/public_html/wp-content/plugins/event-espresso-core-reg/
Plugin install failed.
Return to Plugins page
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Sallianne McClelland
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February 2, 2015 at 12:30 pm
Gone into file manager and deleted all espresso plugins. Will try to download EE4 now.
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Sallianne McClelland
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February 2, 2015 at 12:35 pm
Plug in downloaded but I got this message
Event Espresso is in full maintenance mode.
A previous version of Event Espresso has detected. But before anything else can happen, we need to know whether or not to migrate (copy over) your existing event data so that it can be utilized by EE4. For more instructions on what to do, please visit the Event Espresso Maintenance page.
I have deleted all other espresso plug ins so not sure why this would show up. I had no data – experimental stuff but nothing of value
I requested #2 – delete all files.
It looks like it is going to work Doug. I want to thank you for hearing me yesterday when nobody else did.
Sallianne
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Garth
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February 2, 2015 at 3:39 pm
Looks like you did it right. Let us know if you need anything further.
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