Support

Home Forums Event Espresso Premium EE3 – Paypal Pro Issue w/ Amex

EE3 – Paypal Pro Issue w/ Amex

Posted: August 17, 2023 at 8:18 am


FASeminars

August 17, 2023 at 8:18 am

Hello,

We are using EE3 (transitioning to EE4 shortly) and utilize the Paypal Payments Pro option for numerous years. We have Visa, Mastercard and Amex enabled as credit card options.

Reports that AMEX option when user submits is being declined or failing.

We did our own valid tests and received the following error message:

https://app.screencast.com/v9sOT8g7eOTZ8

USD is the currency enabled via the payment option settings:
https://app.screencast.com/74rz3k0YKDUp9

The test data we registered was a Canadian address but that shouldn’t matter when using a valid AMEX card as payment option.

Thanks for any insights.

Andreo


Tony

  • Support Staff

August 17, 2023 at 5:58 pm

Hi Andreo,

Have you previously been able to accept AMEX cards?

For PayPal to allow you to accept AMEX you need to have enabled it within your PayPal Pro account.

Log into your PayPal account and under Account Administration look for ‘Accepted Card Types’, make sure AMEX is included within those.


FASeminars

August 25, 2023 at 10:46 am

This reply has been marked as private.


FASeminars

August 29, 2023 at 1:02 pm

This reply has been marked as private.


FASeminars

September 5, 2023 at 10:37 am

This reply has been marked as private.


FASeminars

September 8, 2023 at 7:28 am

This reply has been marked as private.


Tony

  • Support Staff

September 12, 2023 at 6:15 am

This reply has been marked as private.

The support post ‘EE3 – Paypal Pro Issue w/ Amex’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso