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EE3 Declined payments and counting attendees

Posted: May 16, 2018 at 10:42 am


May 16, 2018 at 10:42 am

When a user’s payment is declined, they don’t show up on the attendee count on the Event Overview. For instance, on the Overview in the Attendee column I’m seeing 9/12 attendees. But when we go into the Attendee view there are 10, since one had their payment declined. The numbers just aren’t consistent.

Is there a way to include the declined payment attendees in the class count?


  • Support Staff

May 17, 2018 at 2:46 am

Hi there,

The attendee count you are referring to are the attendees with a payment status of ‘complete’. So for example, this event would only show 1 attendee –

If any of those additional 3 registrations have the payment status updated to complete they would be included in the count, is essential a count of attendee that have paid and will be attending the event as opposed to all attendees include those that started a registration and didn’t pay (or payment failed).

You cant change EE to include other statues in the count such as Incomplete (meaning the above would show 4) but you can set EE to set all attendees to have a default payment status of Complete if that will work for you?

Note that will mean that ANY registration made on the event will receive the confirmation emails etc.


May 17, 2018 at 9:44 am


Our count on the Overview page shows payment types of Complete and Pending, and our default is Pending, so I don’t think changing the default to Complete would change anything.



  • Support Staff

May 17, 2018 at 10:19 am

Changing the default to Complete does indeed make for a change. It will have the effect of including the declined payment attendees in the class count.

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Updated by  Josh 8 months ago ago

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