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steeleb88
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August 25, 2014 at 7:46 am
I’m getting this error dialog box popup when I navigate to an event. It stays for about 5-7 seconds and then disappears. I don’t even use the espresso calendar plugin. Is there anyway to get rid of this error? Or should I just install the calendar plugin? I just installed the latest version of event espresso (4.3.1.p)
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Lorenzo Orlando Caum
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August 25, 2014 at 7:57 am
Hi,
Could you run a search in WP-admin (your WP dashboard) –> pages for that shortcode?
Then please remove it and save changes.
Then go to Settings –> Permalinks.
Let us know if this helps.
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Lorenzo
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steeleb88
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August 25, 2014 at 8:08 am
Hi Lorenzo.. no results were returning in the page search. I’ve never used the calendar add-on so it shouldn’t exist in any of my pages. Anywhere else this could be coming from?
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Tony
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August 25, 2014 at 8:11 am
If within any of your content pages you have [ESPRESSO_CALENDAR] shortcode then it will try to load the Calendar.
If the calendar is not active it will throw that error.
Does this happen on every event? Can you link us to the site so we can investigate a little more please.
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steeleb88
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August 25, 2014 at 8:21 am
I only have one active event at the moment. Here is the link.. http://www.paulhoilman.com/events/private-lessons/
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Lorenzo Orlando Caum
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August 25, 2014 at 8:26 am
Hi,
Could you try searching for ESPRESSO on WordPress pages and let us know how many results appear?
Also, please perform that search on WordPress posts as well and also share feedback.
Thanks.
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Lorenzo
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steeleb88
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August 25, 2014 at 8:41 am
Doing a search on WordPress Pages for ESPRESSO returns Events, Payment Status, Register, Registration Cancelled, and Transactions. I went and looked at each, none of them ESPRESSO_CALENDAR shortcode being called.
As for WordPress posts, there are no posts to search on. I haven’t created any/don’t use them on this site.
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Lorenzo Orlando Caum
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August 25, 2014 at 9:38 am
Hi,
One of those pages may be a duplicate.
Could you check them in General Settings and trash and delete the extra (the page that is unaccounted for)?
This is what they look like on a new install (no addons):
http://cl.ly/image/3o2f0a0B0N0k
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Lorenzo
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steeleb88
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August 25, 2014 at 10:06 am
Yeah im at a loss.. my Critical Pages tab looks just like that.. no duplicates.
http://i.imgur.com/yQhVoiZ.png
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Lorenzo Orlando Caum
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August 25, 2014 at 6:19 pm
Hi,
There are five choices here:
Events, Payment Status, Register, Registration Cancelled, and Transactions
However, Event Espresso 4 only uses four WordPress pages so there is an extra payment possibly with an old shortcode.
http://cl.ly/image/3o2f0a0B0N0k
What is the shortcode being used on the extra page?
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Lorenzo
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steeleb88
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August 26, 2014 at 8:08 pm
Ok, so, I’ve been through every single page I have. I promise you, NONE of them contain the ESPRESSO_CALENDAR shortcode. If you would like, I can create a login for you to go in and look around.
I did a little extra search in phpmyadmin of the database. I did a search for ESPRESSO_CALENDAR and there were 6 matches in the wp_options table. I’m not sure if this is from a long time ago when using EE3 or maybe I installed calendar and some point and then removed it? Anyways here is a screenshot of the results..
http://i.imgur.com/2YRfBkS.png
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Dean
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August 27, 2014 at 2:50 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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steeleb88
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August 27, 2014 at 6:21 am
Credentials sent. Thanks!
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Dean
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August 27, 2014 at 6:45 am
Hi,
Thanks for the login details. We are still looking into this and the fatal error issue.
Can I ask, did you transfer any attendees from one event to another?
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Dean
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August 27, 2014 at 6:48 am
Actually sorry, please disregard that question. I will continue making further investigations of this.
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