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Dave
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August 14, 2015 at 1:07 pm
Hi Jon et al,
I tried to install the Event Espresso plugin to our non-profit website since the other registration plugin wasn’t looking good nor working at all. I don’t know what that registration solution is since I can’t navigate anywhere on my dashboard any longer. (http://uthbuild.org/upcoming-trips/484-2/)
I clicked to activate Event Espresso and got the message “We’re sorry, but Event Espresso requires PHP version 5.3.0 or greater in order to operate. You are currently running version 5.2.17. In order to update your version of PHP, you will need to contact your current hosting provider. For information on stable PHP versions, please go to http://php.net/downloads.php.”
I don’t know what PHP is, but I do know I’m running the most recent version of WordPress (as of yesterday, 13 August 2015). I bought the domain name from GoDaddy and I think WordPress is our hosting provider. Clearly I’m not a sophisticated web developer–I learned Weebly at my former church and that is my skill level. Incredible I got this far with a WordPress site!
So, how do I get rid of this message? I’d like to try Event Espresso for a registration solution that can then direct people to our SquareUp site to pay for house building trips to Mexico.
Shoot, just getting the website back would be nice. HELP!
Thanks in advance,
Dave
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Jonathan Wilson
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August 17, 2015 at 4:50 pm
Hi Dave,
Welcome to WordPress. 🙂
PHP is the development language that WordPress and Event Espresso are built with. It appears that your hosting provider (likely GoDaddy) has an outdated version of PHP running on the server. Event Espresso can only run on 5.3.0 or later.
Is it possible to get in touch with GoDaddy about this issue?
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Dave
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August 17, 2015 at 5:54 pm
Thanks for explaining PHP.
Can you contact GoDaddy, since you will speak the proper language for them? I just tried to add registration capabilities to my website, now your message has it COMPLETELY locked down. That doesn’t seem like a GoDaddy issue, but a very aggressive, unrelenting “It won’t work” message from Event Espresso.
Maybe rolling EE down to 5.2 would be beneficial to people? Does GoDaddy host a bunch of websites? Any other web hosting companies not use 5.3?
This is so bad for us that I had to have someone build a whole new website so we can start receiving registrations and donations.
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Tony
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August 18, 2015 at 2:33 am
Hi Dave,
Can you contact GoDaddy, since you will speak the proper language for them?
Your hosting provider will only make changes to your site if you create a ticket (or email them) using your account, so we can’t contact them for you.
Can you confirm if you hosting company is actually GoDaddy? When you purchased the domain did you also purchase hosting from them?
Do you have log-in details for a ‘Control Panel’ from your hosting company? (Please do not post your log in details on the forums) Or FTP credentials?
I just tried to add registration capabilities to my website, now your message has it COMPLETELY locked down. That doesn’t seem like a GoDaddy issue, but a very aggressive, unrelenting “It won’t work” message from Event Espresso.
Event Espresso isn’t intentionally ‘locking down’ your site. What’s happening is Event Espresso is loading within WordPress, PHP 5.2 gets to a section of code it doesn’t support and is throwing a fatal error and stopping there (when PHP throws a fatal error it stops loading, basically saying ‘there is a problem and I don’t know what to do, here is the error message’)
So its not that we are locking your site down because it won’t work, PHP is failing because we use features only available within PHP 5.3+
Maybe rolling EE down to 5.2 would be beneficial to people? Does GoDaddy host a bunch of websites? Any other web hosting companies not use 5.3?
We wish it was that easy 🙂
GoDaddy does host many sites and many other web hosting companies still continue to use PHP 5.2 despite the fact that it is End-Of-Life and is no longer updated/supported (since Jan 2011). We can’t support older versions of PHP and provide the functionality we do at the same time. This post provides further details:
https://eventespresso.com/2014/08/raising-php-requirements-event-espresso-4/
In order to restore the site either Event Espresso needs to be de-activated by logging into the site via FTP and renaming the event espresso plugin directory (to do that you need either FTP login credentials or access to cPanel from the hosting provider) or PHP needs to be updated to 5.3 on the server.
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