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Justin
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May 18, 2023 at 8:52 am
Is there a setting I am missing that has the attendee 2’s name on the additional attendee ticket? Currently they all show the name of the first registrant.
Section to ask additional attendee questions – https://monosnap.com/file/IWPgUMZyKYOrJXzHGGn5lpidLkFgSE
View of attendee #2 ticket – https://monosnap.com/file/3FXSpyOlusnwdgCqkDVUwT5eZWu4gH
This is my staging site information.
WordPress Version: 6.1.1
PHP Version: 8.0.28
MySQL Version: 5.7.41
Event Espresso Version: 5.0.5.p
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Tony
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May 18, 2023 at 9:39 am
Hi there,
Registrant info will only come from the ‘Personal information’ question group (it may have been renamed on your site) and now from custom questions.
Can you take a screenshot of the selected question groups for the Primary registrant and post that, please?
Based on your question group name
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Justin
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May 18, 2023 at 10:51 am
Hopefully these are what you are asking to see.
Primary registrant (I did rename by adding Payor at the beginning) – https://monosnap.com/direct/L49iXbYz53jxIHPUaF5D8XPQoqGekx and https://monosnap.com/direct/9dxPiLd00ugwbr0iOgYyzgTiaVPdD7
Question list – https://monosnap.com/direct/RAZQJGezfxGedKR3m2AhK26cEnne8C
Additional custom questions list for primary registrant – https://monosnap.com/direct/n3oLIWOXU31k7GdN580mWdzXYeALGx
List of additional custom group questions – https://monosnap.com/direct/3daYvjOudiRZIdZrYRdZx0nlKvdlWB
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Tony
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May 18, 2023 at 1:21 pm
Hi,
Sorry, I wasn’t clear.
Here is an example from within an test event: https://monosnap.com/file/Op4oMw7uMyTkIOlCnP0qkMTxCuLGfq
The Personal information is selected by default for Primary Registrants and I’m assuming it is NOT selected for your additional registrants on the event?
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Justin
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May 18, 2023 at 2:29 pm
I have 2 selected 2 groups for the primary
https://monosnap.com/direct/iazZ0VgBtvDTnsr1hWDNSWJhq8gDu4 and https://monosnap.com/direct/PGOu9Z94fYg4qygBKKhOtFP9tSALlf
This is the group I have for additional attendees
https://monosnap.com/direct/4wdU7AYbplFZaXp96steHRLvZFJsZz
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Justin
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May 18, 2023 at 2:31 pm
If you would like to look at the front end here is the link of the registration staging site – https://events4stg.wpengine.com/events/2023-nemtss-summit-transformations-through-coherence-2/
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Tony
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May 18, 2023 at 2:32 pm
Which of those is/used to be the ‘Personal Information’ group?
This:
https://monosnap.com/direct/iazZ0VgBtvDTnsr1hWDNSWJhq8gDu4
Is a custom question group, so it’s not the system group I’m looking for.
If you go to Event Espresso -> Registration form. Then question groups tab.
What is the name of the group with ID 1 and a lock icon, like this: https://monosnap.com/file/nEqqFvykJVwRs7GAVNzRXRg6jRpbPu
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Tony
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May 18, 2023 at 2:34 pm
If you would like to look at the front end here is the link of the registration staging site – https://events4stg.wpengine.com/events/2023-nemtss-summit-transformations-through-coherence-2/
Thank you, however, it looks like WPEngines caching is enabled there.
When I select tickets and click through I get ‘Nothing in your event queue’ because WP ENgines server-side caching is enabled on the page.
I assume that’s been disabled on the live site?
If not you’ll need to request WP Engine disable caching on your core pages:
https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/
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Justin
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May 18, 2023 at 2:41 pm
I did drag the Payor to the top and renamed the group name in order to describe sections in the form. This one I did differently because the payor isn’t always going to attend so we were trying to specify who will attend.
https://monosnap.com/direct/BxHD2Sge1zCPb2RoUICqwjckor54WC
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Tony
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May 18, 2023 at 2:47 pm
Ok, that ‘Attendee 1 Contact Information’ is the Personal Information group.
That group contains at least 2 System questions (First Name and Email, likely also Last Name).
Those 3 questions (which can only be assigned within that group) are the question required to be asked in order for EE to generate a registrant. So that group needs to be asked on both the Primary Registrant questions and the Additional Registrant questions.
It looks like you have used that group an renamed it specifically to be something used for only the Primary Registrant, which is fine, but does mean that all of your registrations in the group will be linked to primary registrant.
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Justin
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May 18, 2023 at 3:09 pm
Ah. I just need to ask the group to Additional Registrants. I may go back and change it back to Contact Information. I had also added Phone Number making 4 required questions to that group.
This makes sense now that I have read it in a different frame of mind. Thank you for your assistance.
I also added the cache pages as you suggested, the production site did have those pages already.
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Tony
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May 18, 2023 at 3:49 pm
Easy when you know how 😉
I just had to make sure I followed how your questions had been setup first. Advising you to fix X and then finding out your setup was Y and now its all over the place just makes it a nightmare, so I wanted to be sure before giving any details.
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Justin
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May 19, 2023 at 8:37 am
You have been most helpful and understanding. It looks to be working just as we are wanting. Thank you!
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