Support

May 5, 2015 at 1:24 pm

Hi there,
Thanks Lorenzo for the feedback. There is another issue i am facing with the confirmation email.
I have customize the default registration approved email message for the “primary registrant” and “admin”. Both will receive same message.
The issue is: when i do the ‘test send’ for primary registrant, it shows the ‘question list’ under “Child’s Detail” heading. Though the questions & answers are totally difference, not the one in the registration form.
But when i do the registration through the registration form, it doesn’t show the question list in confirmation email, which is in actual Child’s details (question group for additional registrant).

You can go to the website http://linode.mokomomo.com/fidgets/baking/
And check by doing registration for the baking class.
Parent’s Detail will be the Primary Registrant Information and Children will the additional registrants. So Parent’s detail will not repeat. Question group of “Child’s Detail” will repeat when you purchase more tickets.
I am not using [ATTENDEE_LIST] as it repeats the parent’s information.

You can see the short codes I am using here: http://i.imgur.com/YWJbY1c.jpg
And this is email confirmation message i received via test send:
http://i.imgur.com/yXFDNoq.jpg

Also, how do I achieve this in confirmation email for admin? Because the short code [RECIPIENT_QUESTION_LIST] cannot be used in “event_list” section of admin confirmation email message.

regards,
SuYuen.

May 6, 2015 at 10:50 am

Hello Lorenzo,
I guess you didn’t understood my question. It doesn’t matter what questions the test email is showing, the point is that the test emails shows the questions. While the email confirmation received via doing registration through registration form on website does not shows the questions.

You can see the short codes I am using here: http://i.imgur.com/YWJbY1c.jpg

And this is email confirmation message i received via test send:
http://i.imgur.com/yXFDNoq.jpg

And this is email confirmation message i received via doing proper registration:
http://i.imgur.com/BiN1KZV.jpg

The short code used is [RECIPIENT_QUESTION_LIST]. When i remove this code. The questions do not show in the test email. And when i use the code, it shows questions. The code is working for the Test Send. Then why it is not working for email confirmation message received by doing proper registration.

Regards
SuYuen.

May 7, 2015 at 9:48 am

Hi Lorenzo
To update EE4 to new version it says to put support license key. I have 2 keys. 1 is being used on a local host which i have removed. I put 2nd one into my website but it said that it is not valid. I tried putting the 1st one, it also said that its not valid.
I have also emailed on contact event espresso, along with my website admin login details.

kindly look into this.

Regards,
SuYuen.

May 7, 2015 at 4:47 pm

Hi Lorenzo,

Thanks, license key working now, updated EE4 as well. Still the issue is not resolved.
I have send the website login credentials earlier via email to you. Can you look into the email confirmation message and let me know how question list can appear?

Also, I am using EE4 on my other website as well, Can i use this license key on that website to update it?

regards,
Su Yuen.

May 14, 2015 at 5:54 pm

Hi Lorenzo,

Yes i know [RECIPIENT_QUESTION_LIST] won’t work for the event admin, but its also not working for the registrant email and same goes for the [PRIMARY_REGISTRANT_QUESTION_LIST]. So I used [ATTENDEE_LIST] shortcode instead. And now the child’s detail is showing.

There is another thing i want to ask:
In the registration form which i have, “Parent’s detail” is the primary registrant information, which is under “Attendee 1”. Can we remove the parent’s detail from “Attendde 1” and instead make “Child 1 detail” come under attendee 1? with parent’s detail still remain on the form.

I am trying to replicate this form http://www.fidgets.com.sg/baking-register.aspx?id=494&tid=938
As you can see when we increase no. of children, we get more information boxes for child 1, child 2 detail etc. Is there a way to show “number increase” in the heading on the registration form like that?

Also, when we select 3 tickets, 1 is for parent and 2 for kids. I don’t want to register the parent. The baking classes are for kids, so i want only kids to register. But want to have Parent’s information on the form as well. Is there a way that in event we can only make child register not the parent(which is primary registrant as of now). I checked that this question group cannot be removed as it is built-in in EE4.
But is there a way i can achieve what i am asking?
Kindly help.

regards
SuYuen.