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Josh Gold
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December 18, 2013 at 8:07 am
I have created an event. People can register without any problem. I have tried numerous times editing an attendees registration and hitting the “update record” button at the bottom when finished. When the page reloads only the 10 locked system questions remain filled out, all other information in the questions that I created get deleted.. I have even tried re-entering all information but every time I hit update record, the information filled in to the questions I created gets deleted… What can I do to fix this problem??
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Tony
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December 18, 2013 at 8:13 am
Hi Josh,
You need to update your Event Espresso version to the latest version (3.1.36.1 currently)
That should then fix the issue.
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Josh Gold
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December 18, 2013 at 8:24 am
I noticed when installing all aspects to event espresso – the custom-files did not upload. Every time i tried uploading it as a plug in it would come back saying – install failed.
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Dean
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December 18, 2013 at 9:20 am
Hi,
The Custom Files add on is not a plugin, it needs to be installed via FTP – please see here https://eventespresso.com/wiki/custom-files-addon/
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Josh Gold
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December 18, 2013 at 10:16 am
I noticed that even though I set some questions as required and set up text to appear if the question was not answered – people can still register without answering questions with the asterisk – would this be due to the custom fields not being installed via FTP?
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Josh
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December 18, 2013 at 7:19 pm
It would not. It’s likely a theme or another plugin causing a JavaScript conflict on the registration page that breaks the form validation. Can you post a link to the registration page so we can investigate?
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Josh
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December 19, 2013 at 2:09 pm
Hi Josh,
It looks like the theme is doing a few things wrong which is causing some breakage:
It’s loading its own (out of date) version of the jQuery library.
Then on line 22 of its custom.js it’s using the jQuery shorthand $, which doesn’t really work because most WordPress plugins expect jQuery to be in no-conflict mode. So this error gets thrown and breaks the JavaScript code execution on the page:
Uncaught TypeError: Property ‘$’ of object [object Object] is not a function
You can remove the code where the theme loads up its version of jQuery and swap in the bundled version of jQuery instead of the theme’s version by following this guide:
http://digwp.com/2009/06/including-jquery-in-wordpress-the-right-way/
You can fix the uncaught type error by opening up the theme’s custom.js and changing line 22 from:
$(document).ready(function(){
to
jQuery(document).ready(function($){
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