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Erica Lange
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January 14, 2015 at 4:20 pm
Customer registered & Paid for two people and used her name at the time for both attendees. I would like to change one of the names, however the only option I am given for editing is to edit the “edit the contact details”. Please advise
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Erica Lange
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January 14, 2015 at 4:22 pm
sorry forgot info
ee = 4.4.5
wp=4.0.1
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Lorenzo Orlando Caum
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January 14, 2015 at 4:54 pm
Hi Dana, this is a group registration so those registrations would be linked to the primary registrant.
You would need to cancel the registration and then manually add a new registration with the correct information through your WordPress dashboard.
There is a guide here:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/
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Lorenzo
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Erica Lange
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January 17, 2015 at 7:59 am
Thank you, follow up question. Since they have already paid with a credit card do we have to change the status of the transaction to incomplete, and refund. Then ask them to repay after we make the corrections to the name Or is there a way to make changes without them having to go through the payment process again?
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Lorenzo Orlando Caum
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January 17, 2015 at 8:57 am
Hi Dana,
There is actually an apply payment button that will appear on the transactions screen when viewing a specific transaction (click on the date or ID for a transaction from the transactions overview screen). This could be used for crediting the payment and it looks like this:
http://cl.ly/image/1u3D0d2k1y43
Once you click on it, a pop up window will appear. Enter the payment details (e.g. payment amount and method of payment). Then save changes.
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Lorenzo
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