|
Paint & Brush The Creativity Cafe
|
November 28, 2016 at 3:43 pm
Hello I am just begining to use the EE4 products i purchased. I see post regarding my issue with using a managed godaddy wordpress site however the responses as simple as they may seem to others for those of use that have no knowledge i am not understanding why its not working when customers try to purchase tickets and they get the error that nothing is in their cart. I need assistance.
|
|
Josh
|
November 28, 2016 at 3:52 pm
Hi there,
We can help you get caching disabled on your Godaddy managed hosting account today if you can complete the secure form on this page.
To help explain why your site is working, it might help to think of caching as a snapshot of your website at an earlier, specific moment of time. So when caching is enabled, your site visitors will see a message about nothing in their cart even after adding an event to their cart.
|
|
Paint & Brush The Creativity Cafe
|
November 28, 2016 at 4:17 pm
ok, ill complet it shortly.
The form is asking for temp WPlogin and password. When i try to crete its asking me for user name and email address to send login info to…
|
|
Paint & Brush The Creativity Cafe
|
November 28, 2016 at 4:22 pm
Form Completed. How long does this process take? Thanks
|
|
Josh
|
November 28, 2016 at 5:28 pm
It doesn’t take long.
The credentials you sent for logging into the WordPress dashboard were incorrect. The SFTP credentials were correct though, so we were able to delete the object-cache.php file as instructed here.
Since we were unable to log into your WordPress site’s dashboard, maybe you can? If so, you can click on Flush Cache which appears on the admin toolbar.
|
|
Paint & Brush The Creativity Cafe
|
November 28, 2016 at 5:58 pm
Do I need to do anything othr than that? I just did it. Thanks
|
|
Josh
|
November 28, 2016 at 7:09 pm
It would be a good idea to double check things and do a few test registrations to make sure the caching is indeed disabled.
|
|
Paint & Brush The Creativity Cafe
|
November 29, 2016 at 3:42 pm
okay great, Thanks I tried from two different computers and different events. i’m adding new events and will check again. Thansk for the speedy response and attention to my request.
|
