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E-mail Address Shown in Confirmation E-mail

Posted: May 31, 2018 at 12:07 pm


Lauren

May 31, 2018 at 12:07 pm

Hi,

This is most likely an easy fix but I have searched and searched and cannot find where the problem is. The “from” e-mail address shown in the confirmation e-mail that is generated when someone registers for the event using Event Espresso is incorrect. Where do I edit this? I’ve looked in my settings in Event Espresso and WordPress and cannot find where this old e-mail address is pulling from.

Thanks!


Josh

  • Support Staff

May 31, 2018 at 3:02 pm

Hi Lauren,

This can be edited by going to Event Espresso > Messages > Default Message templates. Each of the email templates there has a From: field where an email address can be entered.

If you find there are shortcodes already in the From: field, you’ll likely see this shortcode:
[CO_EMAIL]

The [CO_EMAIL] shortcode will parse what’s set in the Primary Contact Email field on the Event Espresso > General Settings page.

So if the email templates have the [CO_EMAIL] shortcode in the From: field, you can change the email address set in the Event Espresso > General Settings page and that change will apply to those emails.

Please be aware that this is the Community sub-forum and we can’t always reply as quickly here because current support license holders are given first priority. You might consider renewing your support license to ensure getting timely answers to your support questions.


Lauren

June 1, 2018 at 10:09 am

Hi Josh,

Thank you. I don’t see where “messages” is but I did find the E-mail settings under the Event Espresso general settings page. I do see the e-mail template but I do not see the “from” field or [CO-EMAIL] shortcode. See Screenshot

The e-mail address on the general settings page is the correct e-mail but it is not the one that is populating in the registration confirmation e-mail.

Any other help is appreciated. Thanks!

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Status: closed

Updated by  Lauren 3 months, 3 weeks ago ago

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