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Darryn Hope
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April 11, 2014 at 10:55 pm
NOTE: (Please note that no appropriate forum available in drop-down)
MY ISSUE: Every time a registration is sent from event espresso to infusionsoft (through your integration) a new product is created even if that product/event already exists. I now have up to 20 of the same product in infusionsoft with identical sku’s. Is there a setting or fix for this?
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Dean
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April 14, 2014 at 2:02 am
Hi Darryn,
This is the right forum so no problems there.
We are aware of this issue and are currently working on a fix for it which should be included in the next release.
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Darryn Hope
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April 14, 2014 at 8:46 am
ok , I noticed that this issue has been going on since before November so I hope it can be resolved soon as this is a paid plugin
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Josh
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June 10, 2014 at 10:50 am
Hi Darryn,
It turns out that the issue reported in November was fixed with the 1.2 release of the Infusionsoft add-on. Have you updated to the current release of Infusionsoft, which is version 1.3.0?
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Darryn Hope
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June 11, 2014 at 7:21 am
Yes I am up to date as I only purchased in the plugin in April. And will double check my IS product list to confirm whether or not the products are still being duplicate everytime some one books the event
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Darryn Hope
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June 11, 2014 at 7:33 am
Yes , Products still being duplicated with the same uid.
We have 15 bookings for our latest event and 15 x Identical Products entered automatically by EE into IS with the same UID (event-1-538d6bf426f5d)
What do we do now?
I have a screenshot of the IS product page which I would upload for you but there is nowhere to attach a pic to this post
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Josh
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June 11, 2014 at 3:16 pm
Hi Darryn,
The ee infusionsoft add-on queries Infusionfort for the product or contact to get, compare, and match the ID before it tries to add a new one. This was added in version 1.2. There may be something being added to the data so that it doesn’t match or a configuration unique to your site that wasn’t taken into consideration when this was developed.
If you can send us WP log in credentials along with temporary FTP credentials we can run a comparison test and see if and why the data doesn’t match, then work on a solution.
If this is possible, please send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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Darryn Hope
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June 16, 2014 at 1:07 am
Hi Josh,
Any progress?
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Sidney Harrell
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June 16, 2014 at 9:14 am
Hi Darryn,
I’ll be taking a look at it, as I dealt with this bug before. Sorry about the delay, looking at it now. Will get back with you soon. Thanks.
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Darryn Hope
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June 16, 2014 at 5:26 pm
ok great
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Sidney Harrell
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June 18, 2014 at 11:29 am
Hey Darryn, I think I found the problem and a fix for it. It appears that your event description is using Windows-style end-of-line characters, ‘\r\n’, and when it is sent to IS, they convert it to Unix-style end-of-line characters, ‘\n’, before they store it. I added a fix to your copy of the EE IS add-on by changing line 187 of index.php to:
'Description'=> str_replace("\r", "", wp_strip_all_tags($event_data->event_desc)),
Can you test it out and confirm that it is no longer making duplicates?
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Sidney Harrell
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June 18, 2014 at 1:15 pm
also just found an issue with html entities in the ProductName field. Changed line 184 to:
'ProductName'=>htmlentities(wp_strip_all_tags($event_data->event_name)."@".$attendee_data['orig_price']),
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