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Duplicate emails & EFT not working

Posted: May 23, 2018 at 8:44 pm

Von Nostrand

May 23, 2018 at 8:44 pm

Hi Guys

Thanks again for all you do. I have just updated to the latest EE (4.9.62.p) and I have encountered a couple of problems. EE seems now to be generating duplicate emails for registration pending and approved – to both the registrant and the admin where set. Any ideas on what could be causing this?

It seems to have also broken my EFT/Direct Deposit payment method. I click the finalise (submit) button and it gives the error in a dialogue box “This registration step could not be completed. please refresh your page…”. The payment pending email is still sent though. it just doesn’t go to the payment summary page. Any ideas on this one?

Thanks again in advance


  • Support Staff

May 24, 2018 at 4:12 pm

Hi there,

Both issues seem to be related in that they happen when the registration is finalized. May I ask does the site have any older add-ons that have not been updated, or any custom code snippets either in a functions.php theme file or a site specific plugin?

Von Nostrand

May 28, 2018 at 5:09 am

Hi Josh

Thanks for the reply. All EE plugins are the latest except the Events Table View Template which I don’t think should make a difference, should it??

I do have a fair few functions/filters in my functions file mainly to change EE wording. I tested them by removing all associated EE functions and still encountered the same error – “This registration step could not be completed. please refresh your page…

Any ideas on possible leads or things to test?



  • Support Staff

May 29, 2018 at 8:52 am

Thanks for checking those first.

The next thing to check is check for PHP errors by following these steps:

Activate WP_DEBUG_LOG by adding the following to your site’s wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
        @ini_set( 'display_errors', 0 );
        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false );

This will log all errors, notices, and warnings to a file called debug.log in the wp-content directory. It will also hide the errors from displaying on screen so they do not interrupt page generation.

Von Nostrand

June 3, 2018 at 6:57 pm

Thanks Josh. Through the dubug mode, I determined that it was a php memory limit that was causing a fatal error and stopping EE progressing to the payment summary page. I increased php memory limit to 256MB through cpanel and that has appeared to resolve the error. Thanks for your help

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